Hybrid Loss Prevention Agent

Ross Stores, Inc.; Los Angeles (CA); On-site; USD 42,000 - 61,000; Full time

Job summary

Ross Stores is seeking a Loss Prevention Agent in the Los Angeles area. The role focuses on monitoring for theft, deterring dishonest acts, and documenting investigations to protect customers and assets.

The position requires 1–2 years in loss prevention or security, strong communication skills, and the ability to work with internal teams. Hybrid in-office/remote work is supported under the company's policy.

Qualifications

• Strong written and oral communication skills.
• Excellent customer service skills.
• Demonstrated ability to collaborate with internal and external partners including law enforcement.

Responsibilities

• Monitor store entrances, exits, sales floor, and checkout areas to identify theft or fraudulent behavior.
• Observe and engage individuals exhibiting dishonest actions to prevent potential loss.
• Utilize CCTV, reporting tools, and investigative resources to detect theft indicators and validate incidents.
• Accurately document incidents, maintain evidence, and provide timely reports to leadership and Investigations teams.
• Partner with leadership and law enforcement to resolve theft cases and support apprehensions when authorized.
• Assist with trespass enforcement for repeat offenders in compliance with company policy.
• Collaborate with internal teams on major theft incidents and contribute to follow-up investigations.
• Identify and report safety hazards and operational vulnerabilities to store management.
• Perform additional duties as assigned to support loss prevention objectives.

Skills

Communication skills

Customer service

Collaboration

Education

High School or equivalent

AA degree preferred

Job description

Ross Stores is seeking a Loss Prevention Agent in the Los Angeles area. The role focuses on monitoring for theft, deterring dishonest acts, and documenting investigations to protect customers and assets.

The position requires 1–2 years in loss prevention or security, strong communication skills, and the ability to work with internal teams. Hybrid in-office/remote work is supported under the company's policy.