Hybrid Loss Mitigation Analyst - Delinquency Negotiations

Daimler Truck North America; Charlotte (NC); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Annual bonus

401k match

Vacation time

Holidays

Parental leave

Employee assistance

Healthcare

Onsite fitness

Tuition assistance

Volunteer PTO

Disability insurance

Job summary

Daimler Truck Financial Services is seeking a Loss Mitigation Analyst in Charlotte, NC. You will review delinquent accounts, analyze borrowers' financials, and negotiate payment solutions while ensuring regulatory compliance.

The role supports Small Fleet and Small Business customers and collaborates with Mexico-based colleagues on shared delinquency goals. The position is hybrid (4 days in-office, 1 day remote) with a comprehensive benefits package including a bonus program, 401(k) with company

Qualifications

• BS/BA and prefer 1-2 years of relevant experience OR 4 years of relevant experience in lieu of degree.
• 1+ years experience in a collateral-based collections environment including negotiating payments.
• 1+ years working in customer service.
• Skip tracing tools and programs, such as TLO and IDI.
• Must have problem solving and analysis skills.
• Attention to detail.
• Relationship building.
• Microsoft Office.

Responsibilities

• Collect delinquent payments from Small Fleet customers while adhering to regulatory requirements.
• Analyze financial performance of borrowers and prepare proposal for consideration of debt relief/restructure; obtain any necessary legal documentation.
• Provide customer service to both current and delinquent customers on an ongoing basis.
• Support Small Business Collections when required.
• Ensure delinquency and loss objectives are in accordance with targets for the fiscal year for assigned work queues.
• Monitor repossessions and losses, complete skip tracing to attempt to locate and speak to customers.
• Account activity will primarily be 90+ days past due through 12 months post charge off.
• Provide coaching and feedback to Mexico colleagues to ensure shared delinquency/repossession/charge off goals are met.
• Locate clients and collaterals on post charged off accounts by obtaining additional phone numbers and addresses through authorized internet databases and tools available.
• The resolution of deficiency balances including involuntary/voluntary repossessions, insurance losses and GAP waivers, payoff shortages, small balance skips, and odometer frauds.
• Negotiate payment solutions and provide customer service for those accounts remaining in the Market due to licensing restrictions Cross-train on Bankruptcy and Attorney/Agency responsibilities.

Skills

Negotiation

Customer service

Problem solving

Attention to detail

Relationship building

Education

BS/BA or equivalent

1-2 years experience or 4 years experience in lieu

Tools

Skip tracing

Microsoft Office

Paynet

iLien

TransUnion

Experian

Job description

Daimler Truck Financial Services is seeking a Loss Mitigation Analyst in Charlotte, NC. You will review delinquent accounts, analyze borrowers' financials, and negotiate payment solutions while ensuring regulatory compliance.

The role supports Small Fleet and Small Business customers and collaborates with Mexico-based colleagues on shared delinquency goals. The position is hybrid (4 days in-office, 1 day remote) with a comprehensive benefits package including a bonus program, 401(k) with company