Loss Mitigation Analyst

Daimler Truck Financial Services USA LLC; Charlotte (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus program

401k company match

Paid vacation

Paid holidays

Parental leave

Healthcare plans

Job summary

Daimler Truck Financial Services USA LLC in Charlotte, NC is seeking a Loss Mitigation Analyst to review delinquent accounts, analyze borrower performance, and negotiate debt relief options. The role supports both Small Fleet and Small Business segments and collaborates with Mexico teams on regulatory requirements.

You will monitor delinquencies, assist with repossessions, and coordinate with outside attorneys as needed.

Qualifications

• BS/BA degree; 1–2 years of relevant experience preferred
• 1+ years in collateral-based collections incl. negotiating payments
• 1+ years in customer service
• Familiar with skip-tracing tools such as TLO and IDI
• Strong problem solving and analytical skills
• Attention to detail and relationship building
• Proficiency in Microsoft Office

Responsibilities

• Collect delinquent payments from Small Fleet customers while adhering to regulatory requirements.
• Analyze financial performance of borrowers and prepare debt relief/restructure proposals; obtain necessary legal documentation.
• Provide ongoing customer service to current and delinquent customers.
• Support Small Business Collections when required.
• Ensure delinquency and loss objectives align with fiscal year targets for assigned work queues.
• Monitor repossessions and losses; perform skip tracing to locate customers.
• Provide coaching to Mexico colleagues to achieve delinquency/repossession/charge-off goals.
• Locate clients and collateral on post-charged-off accounts via authorized databases.

Skills

Problem solving

Attention to detail

Relationship building

Microsoft Office

Customer service

Skip tracing

Negotiation

Education

BS/BA degree

Tools

TLO

IDI

Paynet

iLien

Job description

Inside the Role

The Loss Mitigation Analyst will review, analyze and recommend payment solutions for (Small Fleet and Small Business) customers that are past due. Analyze borrowers’ financial performance and negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment. Responsible for maintaining delinquency levels, repossession volumes and charge off accounts. Provide customer service for current Daimler Truck Financial Services customers, specifically those with restrictions to be handled in Mexico. Become knowledgeable in bankruptcy laws and work with outside attorneys.

Inside the Role

The Loss Mitigation Analyst will review, analyze and recommend payment solutions for (Small Fleet and Small Business) customers that are past due. Analyze borrowers’ financial performance and negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment. Responsible for maintaining delinquency levels, repossession volumes and charge off accounts. Provide customer service for current Daimler Truck Financial Services customers, specifically those with restrictions to be handled in Mexico. Become knowledgeable in bankruptcy laws and work with outside attorneys.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Pay Offered Dependent On Knowledge, Skills, Andexperience

• annual bonus program
• 401kcompany contribution with company match up to6% as well as non-elective company contribution of3 - 7% depending on age
• starting at 4 weeks paidvacation
• 15 calendar holidays
• 8 weeks paidparental leave
• employee assistance program
• comprehensive healthcare plans and wellnessprograms
• onsite fitness (at some locations)
• tuitionassistance and volunteer paid time off
• short-termand long-term disability plans

What You Drive At DTFS

• Collect delinquent payments from Small Fleet customers while adhering to regulatory requirements.
• Analyze financial performance of borrowers and prepare proposal for consideration of debt relief/restructure; obtain any necessary legal documentation.
• Provide customer service to both current and delinquent customers on an ongoing basis.
• Support Small Business Collections when required.
• Ensure delinquency and loss objectives are in accordance with targets for the fiscal year for assigned work queues.
• Monitor repossessions and losses, complete skip tracing to attempt to locate and speak to customers.
• Account activity will primarily be 90+ days past due through 12 months post charge off.
• Provide coaching and feedback to Mexico colleagues to ensure shared delinquency/repossession/charge off goals are met.
• Locate clients and collaterals on post charged off accounts by obtaining additional phone numbers and addresses through authorized internet databases and tools available.
• The resolution of deficiency balances including involuntary/voluntary repossessions, insurance losses and GAP waivers, payoff shortages, small balance skips, and odometer frauds.
• Negotiate payment solutions and provide customer service for those accounts remaining in the Market due to licensing restrictions
• Cross-train on Bankruptcy and Attorney/Agency responsibilities.

Knowledge you Should Bring

• BS/BA and prefer 1-2 years of relevant experience OR 4 years of relevant experience in lieu of degree
• 1+ years experience in a collateral-based collections environment including negotiating payments.
• 1+ years working in customer service.
• Skip tracing tools and programs, such as TLO and IDI.
• Must have problem solving and analysis skills.
• Attention to detail.
• Relationship building.
• Microsoft office.

Exceptional Candidate Might have:

• 2+ years collections experience in a collateral based environment.
• Knowledge of basic accounting skills such as balance sheets, income statements, statement of cash flows.
• Basic understanding of bankruptcy laws.
• Knowledge in any of the following system: Paynet, iLien, TransUnion and Experian Credit Bureau, Dun & Bradstreet, Western Union Phone Pay, COGNOS, Fleet ASAP, F & I Pro, TFAM, and the Portfolio and Collection systems.

#WorkatDTFS

#CC1-LI

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Charlotte, NC US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Additional Information

• Applicants must be legally authorized to work permanently in the country of posting
• Final candidate must successfully complete a criminal background check
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935