Hybrid Loss Mitigation Analyst: Debt Solutions & Negotiation

Daimler Truck Financial Services USA LLC; Charlotte (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus program

401k company match

Paid vacation

Paid holidays

Parental leave

Healthcare plans

Job summary

Daimler Truck Financial Services USA LLC in Charlotte, NC is seeking a Loss Mitigation Analyst to review delinquent accounts, analyze borrower performance, and negotiate debt relief options. The role supports both Small Fleet and Small Business segments and collaborates with Mexico teams on regulatory requirements.

You will monitor delinquencies, assist with repossessions, and coordinate with outside attorneys as needed.

Qualifications

• BS/BA degree; 1–2 years of relevant experience preferred
• 1+ years in collateral-based collections incl. negotiating payments
• 1+ years in customer service
• Familiar with skip-tracing tools such as TLO and IDI
• Strong problem solving and analytical skills
• Attention to detail and relationship building
• Proficiency in Microsoft Office

Responsibilities

• Collect delinquent payments from Small Fleet customers while adhering to regulatory requirements.
• Analyze financial performance of borrowers and prepare debt relief/restructure proposals; obtain necessary legal documentation.
• Provide ongoing customer service to current and delinquent customers.
• Support Small Business Collections when required.
• Ensure delinquency and loss objectives align with fiscal year targets for assigned work queues.
• Monitor repossessions and losses; perform skip tracing to locate customers.
• Provide coaching to Mexico colleagues to achieve delinquency/repossession/charge-off goals.
• Locate clients and collateral on post-charged-off accounts via authorized databases.

Skills

Problem solving

Attention to detail

Relationship building

Microsoft Office

Customer service

Skip tracing

Negotiation

Education

BS/BA degree

Tools

TLO

IDI

Paynet

iLien

Job description

Daimler Truck Financial Services USA LLC in Charlotte, NC is seeking a Loss Mitigation Analyst to review delinquent accounts, analyze borrower performance, and negotiate debt relief options. The role supports both Small Fleet and Small Business segments and collaborates with Mexico teams on regulatory requirements.

You will monitor delinquencies, assist with repossessions, and coordinate with outside attorneys as needed.