Debt Resolution & Negotiation Specialist

Daimler Truck AG; Charlotte (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus program

401k with company match up to 6%

4 weeks paid vacation

15 calendar holidays

8 weeks parental leave

Employee assistance program

Comprehensive healthcare plans

Onsite fitness

Tuition assistance

Volunteer paid time off

Disability insurance

Job summary

Daimler Truck Financial Services is seeking a Loss Mitigation Analyst in Charlotte, NC, to review delinquent Small Fleet and Small Business accounts and negotiate payment solutions in compliance with regulations.

You will analyze borrowers’ financial performance, coordinate with Mexico-based colleagues and outside attorneys, and provide ongoing service to both current and delinquent customers. The role emphasizes regulatory adherence and proactive debt resolution in a hybrid work setting.

Qualifications

• BS/BA with 1–2 years related experience, or 4 years of experience in lieu of a degree.
• 1+ year experience in collateral-based collections, including negotiating payments.
• 1+ year experience in customer service.
• Proficient with skip tracing tools like TLO and IDI.
• Strong problem solving and analytical skills.

Responsibilities

• Collect delinquent payments from Small Fleet customers per regulations.
• Analyze borrowers' financial performance and propose debt relief or restructuring.
• Provide ongoing customer service to current and delinquent customers.
• Support Small Business Collections when needed.
• Monitor delinquency, repossessions and losses to meet targets.
• Coordinate with Mexico-based colleagues on delinquency/repossession goals.
• Locate clients and collateral using authorized online databases.
• Handle deficiencies including repossessions, insurance losses, GAP waivers, payoff shortages.
• Negotiate payment solutions for accounts remaining in market due to licensing.

Skills

Delinquency analysis

Negotiation

Customer service

Skip tracing tools

Regulatory compliance

Education

BS/BA or 4 years experience in lieu of degree

Tools

TLO

IDI

Paynet

iLien

TransUnion

Experian

Dun & Bradstreet

Western Union Phone Pay

COGNOS

Fleet ASAP

F & I Pro

TFAM

Job description

Daimler Truck Financial Services is seeking a Loss Mitigation Analyst in Charlotte, NC, to review delinquent Small Fleet and Small Business accounts and negotiate payment solutions in compliance with regulations.

You will analyze borrowers’ financial performance, coordinate with Mexico-based colleagues and outside attorneys, and provide ongoing service to both current and delinquent customers. The role emphasizes regulatory adherence and proactive debt resolution in a hybrid work setting.