Customer Service Representative - Brokerage

RUA; Des Moines (IA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Ruan is seeking a Customer Service Representative for the Brokerage unit in Des Moines. The role offers a hybrid schedule with on-site work at the Ruan Campus and remote work, Monday through Friday, 7:30 AM to 4:30 PM.

Responsibilities include loading and scheduling, data entry in the TMS, and coordination with the Broker Team to maintain customer relationships. The successful candidate will have 1–2 years in transportation or logistics, a High School Diploma or GED, and strong communication,

Qualifications

• Education: High School Diploma/GED preferred or equivalent work experience
• Course(s) of Study: Logistics/Transportation/Business
• Experience: 1-2 Years in transportation or logistics involving dispatch and customer service
• Must meet Ruan's values and guiding principles: safety, people, customer, performance, continuous improvement

Responsibilities

• Appoint pick up and delivery of loads.
• Enter loads into the system, by manual entry or EDI acceptance.
• Assist in alerting customers to assessorial instances and operational occurrences.
• Review scorecards with the Manager of Business Dev. and Accounts and with Account Managers to improve service.
• Troubleshoot OSD / Claims / RMA situations with clear, concise, collaborative communication.
• Perform other job-related duties and special projects as required.

Skills

Customer service

Relationship cultivation

Problem solving

Communication

Education

High School Diploma/GED

Job description

Customer Service Representative - Brokerage

#2025

Job Description

This position offers hybrid schedule: mix of on-site at the Ruan Campus in downtown Des Moines and remote work each week

Schedule: Monday - Friday

Hours: 7:30A - 4:30P

CSR ensures that loads are prepared correctly in the TMS for coverage by the Broker Team, to include load building and acceptance, appointment scheduling, etc. Interfaces directly with customers and cooperates with Account Management team to cultivate customer relationships.

Responsibilities:

Carrying out the Company's organizational values and operating in accordance with applicable laws, regulations, and Company policies are required functions. Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Appoint pick up and delivery of loads.
• Utilize preferred communication and scheduling methods / platforms per customer.
• Enters loads into the system, either by manually building or through EDI acceptance.
• Alert customers to assessorial instances and operational occurrences as applicable.
• Reviews scorecards with Manager of Business Dev. and Accounts along with Acct Managers in order to improve how we service each account.
• Assist in trouble shooting OSD / Claims / RMA situations by providing factual, concise, collaborative communication between customer, appropriate Ruan personnel, Ops Manager, and Account Manager.
• Perform other job-related duties and special projects as required.

Requirements

JOB REQUIREMENTS/MINIMUM QUALIFICATIONS:

Education: High School Diploma/GED preferred or equivalent work experience

Course(s) of Study: Logistics/Transportation/Business

Experience: 1-2 Years. Experience in transportation or logistics industry involving dispatch and customer service.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
• Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
• Relationship cultivation and development is a must.
• Problem Solving.

Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time off.