Hybrid Logistics Customer Success Specialist

Plastic Express; Pooler (GA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Family health benefits

Vacation pay

Holiday pay

Company matching 401k

Job summary

Plastic Express in Pooler, GA is seeking a dedicated Customer Success/CSR to manage day-to-day logistics for a Fortune 500-scale customer base. The role emphasizes accuracy, fast data entry, and cross-functional collaboration with Sales, Accounting, and HR to ensure superior service.

The ideal candidate has 2+ years in customer service in transportation, a 40 wpm typing speed, and comfort with Microsoft Office. This is a full-time, in-office role with potential hybrid elements.

Qualifications

• 2+ years of experience in customer service (in the transportation industry preferred).
• Type 40 wpm+ with 100% accuracy.

Responsibilities

• Process customer bulk trucking and packaging orders from various sources (email, SAP, Web portals, EDI).
• Input customer orders into TMS/WMS system with accuracy and speed.
• Prepare end of day reports and maintain accurate records.
• Answer phones, forward calls, and take messages promptly.
• Monitor and follow up on Open Order status to ensure timely updates.
• Assist CSR Manager with special assignments and team support.
• Maintain and monitor the customer data in Plastic Express databases.

Skills

Interpersonal skills

Independent work

Attention to detail

Written and verbal communication

Multi-tasking

Professional phone presence

Cross-training willingness

Team collaboration

Education

College degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Plastic Express in Pooler, GA is seeking a dedicated Customer Success/CSR to manage day-to-day logistics for a Fortune 500-scale customer base. The role emphasizes accuracy, fast data entry, and cross-functional collaboration with Sales, Accounting, and HR to ensure superior service.

The ideal candidate has 2+ years in customer service in transportation, a 40 wpm typing speed, and comfort with Microsoft Office. This is a full-time, in-office role with potential hybrid elements.