Hybrid Loan Servicing Manager — Compliance & Service

Arundel Bank; Annapolis (MD); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

Wellness resources

401(k)

Competitive salary

Dental insurance

Flexible work from home options

Job summary

Arundel Bank in Annapolis, MD is seeking an experienced Loan Servicing Manager to lead and support all aspects of loan servicing operations. This hybrid role after 90 days will oversee commercial, residential mortgage, home equity, consumer, participation, and construction loan portfolios while ensuring exceptional service and regulatory compliance.

The position requires a High School Diploma with 5+ years of loan servicing experience; a bachelor’s degree is preferred.

Qualifications

• High School Diploma required; Bachelor's degree in Business, Finance, Accounting, or related field preferred.

Responsibilities

• Lead, coach, and develop Loan Servicing staff while actively supporting department workflow.
• Oversee and perform complex loan servicing functions, including loan maintenance, payoffs, modifications, escrow administration, ARM servicing, participation loans, and construction loan servicing.
• Manage delinquency and collection activities, loan workouts, loss mitigation efforts, and recovery processes.
• Conduct quality control reviews and monitor servicing operations for accuracy, compliance, and risk management.
• Ensure compliance with CFPB, RESPA, TILA, FDCPA, Fair Lending, UDAAP, HMDA, BSA/AML, and other applicable regulations.
• Support audits, examinations, reporting, policy development, and process improvement initiatives.
• Resolve complex customer servicing issues and serve as the Bank's subject matter expert for loan servicing and collections.

Education

High School Diploma

Bachelor's degree in Business, Finance, Accounting, or related field

Job description

Arundel Bank in Annapolis, MD is seeking an experienced Loan Servicing Manager to lead and support all aspects of loan servicing operations. This hybrid role after 90 days will oversee commercial, residential mortgage, home equity, consumer, participation, and construction loan portfolios while ensuring exceptional service and regulatory compliance.

The position requires a High School Diploma with 5+ years of loan servicing experience; a bachelor’s degree is preferred.