Hybrid Commercial Loan Servicing & Accounts Manager

National-Cooperative-Bank; Arlington (VA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Onsite 2 days/week

Job summary

National-Cooperative-Bank in Arlington, VA is seeking a Commercial Loan Servicing/Administrative/Account Manager to oversee account management and servicing for designated commercial lending sectors. You will act as a liaison among customers, Relationship Manager, Lender and other departments to ensure data quality and exceptional service.

The role requires at least three years in loan administration, strong organizational and analytical skills, and proficiency in Word/Excel.

Qualifications

• Three years’ experience in the loan administration function servicing commercial and/or Multifamily loans under agency and CMBS guidelines.
• Excellent organizational and analytical skills.
• Proven ability to resolve customer needs.
• Excellent written and verbal communication skills.
• Accuracy and facility for attention to detail.
• Demonstrated ability to coordinate with others outside of own department to meet customer needs in a timely fashion.
• Takes ownership of customer requests and resolves every request whether their own or belonging to a team member.
• Proven ability to work independently but recognize when input is required.
• Understands what excellence means in own job and department.
• Proficient in Microsoft Word, Excel.
• Knowledge and proficiency in various loan servicing systems, such as McCracken CS Strategy, nCino and Fiserv DNA.
• Proficient or acquire proficiency in specialized systems used to monitor covenant tracking and fee tracking.

Responsibilities

• Proactively manage, research, identify and resolve payment problems, monetary and non-monetary delinquencies and other borrower related issues.
• Receive and process draw requests on Revolving and Non-Revolving lines of credit.
• Prepare payoff requests and obtain prepayment calculations pursuant to terms of loan documents.
• Respond to all internal and external customers inquiries within 24 hours – deliver excellent customer service.

Skills

Microsoft Word

Microsoft Excel

Customer service

Analytical skills

Education

College Degree or related experience

Tools

McCracken CS Strategy

nCino

Fiserv DNA

Job description

National-Cooperative-Bank in Arlington, VA is seeking a Commercial Loan Servicing/Administrative/Account Manager to oversee account management and servicing for designated commercial lending sectors. You will act as a liaison among customers, Relationship Manager, Lender and other departments to ensure data quality and exceptional service.

The role requires at least three years in loan administration, strong organizational and analytical skills, and proficiency in Word/Excel.