Hybrid Life Benefit Case Manager I — Complex Claims

Sun Life Assurance Company of Canada; Portland (ME); Híbrido; USD 56.000 - 84.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid work model

Resumo da vaga

Sun Life U.S. is seeking a Life Benefit Case Manager I to conduct reviews, investigations, and liability assessments for Group Life Insurance Claims. The role handles complex claims under supervision, with a focus on accurate adjudication and continuous improvement.

Hybrid work model requires in-office presence at least 2 days per week. Strong analytical, communication and mentorship abilities are valued as you support teammates and clients nationwide.

Qualificações

• Minimum 2 years of claims experience preferred.
• Strong analytical, critical thinking, problem solving and decision‑making skills.
• High School Diploma or equivalent required.

Responsabilidades

• Communicates with professionalism and compassion via telephone and written contact to gather data and analyze eligibility.
• Adjudicates claims accurately and fairly in accordance with policy and regulations.
• Calculates complex benefit payments with accuracy.
• Meets established quality, productivity and customer service standards.
• Mentors and assists with training of less experienced employees.
• Proactively problem solves and identifies ways to improve work practices.

Conhecimentos

Analytical skills

Problem solving

Communication

Teamwork

Formação

High School Diploma or equivalent

Ferramentas

MS Word

Excel

Descrição da vaga

Sun Life U.S. is seeking a Life Benefit Case Manager I to conduct reviews, investigations, and liability assessments for Group Life Insurance Claims. The role handles complex claims under supervision, with a focus on accurate adjudication and continuous improvement.

Hybrid work model requires in-office presence at least 2 days per week. Strong analytical, communication and mentorship abilities are valued as you support teammates and clients nationwide.