Hybrid: Liability Auto Claims Negotiator

Sentry; Nashville (TN); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Hybrid work flexibility

Tuition reimbursement

Wellness resources

401(k) with company match

Parental leave

Job summary

Sentry in Nashville seeks a Claims Representative - Liability to manage a caseload, investigate coverage issues, and resolve non-attorney represented bodily injury auto claims. You will verify coverage, assess liability, and negotiate settlements while maintaining strict compliance.

This role emphasizes empathy, clear communication, and timely decisions, with hybrid work options and a comprehensive benefits package to support your professional growth and work-life balance.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 1 year of related work experience.
• Ability to review and analyze detailed documents, insurance policies, coverages, and insurance regulations.
• Ability to make appropriate claim decisions, prioritize, and manage workload.
• Effective verbal and written communication skills.
• Technological aptitude.
• Demonstrated fundamental negotiation skills.

Responsibilities

• Verify coverage by thoroughly reviewing the policies and interpreting policy terms, conditions and language.
• Evaluate liability by taking recorded statements, reviewing police reports, and compiling other pertinent evidence.
• Set appropriate claim reserves in a timely manner based on ongoing evaluations of liability.
• Negotiate settlements with policyholders, claimants, and other insurance carriers to reach fair resolutions.
• Ensure claims are paid promptly and within authorized limits.
• Ensure compliance with regulations and internal policies by documenting all decisions and communications.
• Provide empathetic and supportive service to customers, explaining the process and decisions clearly.
• Ability to obtain and maintain state licensing requirements

Skills

Bachelor’s degree

1 year experience

Policy review

Decision making

Communication skills

Tech aptitude

Negotiation skills

Education

Bachelor’s degree or equivalent

Job description

Sentry in Nashville seeks a Claims Representative - Liability to manage a caseload, investigate coverage issues, and resolve non-attorney represented bodily injury auto claims. You will verify coverage, assess liability, and negotiate settlements while maintaining strict compliance.

This role emphasizes empathy, clear communication, and timely decisions, with hybrid work options and a comprehensive benefits package to support your professional growth and work-life balance.