Hybrid Liability Claims Specialist - Growth & Impact

001 Sentry Insurance Company; El Paso (TX); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

Tuition reimbursement

Comprehensive medical/dental/vision

401(k) with company match

Paid time off and volunteer leave

Job summary

Sentry Insurance seeks a Claims Representative - Liability to evaluate and resolve liability claims with accuracy and empathy. You will interpret policy terms, gather evidence, and engage in negotiations to reach fair settlements while maintaining regulatory compliance.

The role requires strong analytical and communication skills, the ability to review complex documents, and a commitment to timely, accurate claim decisions. A hybrid work setup with some in-office collaboration may be available.

Qualifications

• Bachelor's degree or equivalent work experience.
• 1 year of related work experience.
• Ability to review and analyze detailed documents, insurance policies, coverages, and regulations.
• Ability to make appropriate claim decisions, prioritize, and manage workload.
• Effective verbal and written communication skills.
• Technological aptitude.
• Demonstrated fundamental negotiation skills.

Responsibilities

• Verify coverage by reviewing the policies and interpreting policy terms, conditions and language.
• Evaluate liability by taking recorded statements, reviewing police reports, and compiling other pertinent evidence.
• Negotiate or deny liability based on the investigation outcome.
• Set appropriate claim reserves in a timely manner based on ongoing evaluations of liability.
• Negotiate settlements with policyholders, claimants, and other insurance carriers to reach fair resolutions within established guidelines.
• Ensure claims are paid promptly and within authorized limits.
• Ensure compliance with industry regulations, legal requirements, and internal policies by documenting all decisions, communications, and activities.
• Provide empathetic and supportive service to customers, clearly explaining the claims process and decisions.

Skills

Policy interpretation

Analysis

Negotiation

Communication

Tech aptitude

Education

Bachelor's degree or equivalent work experience

Job description

Sentry Insurance seeks a Claims Representative - Liability to evaluate and resolve liability claims with accuracy and empathy. You will interpret policy terms, gather evidence, and engage in negotiations to reach fair settlements while maintaining regulatory compliance.

The role requires strong analytical and communication skills, the ability to review complex documents, and a commitment to timely, accurate claim decisions. A hybrid work setup with some in-office collaboration may be available.