Liability Auto Claims Specialist - Hybrid

Sentry Insurance; Nashville (TN); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work schedule

Meal stipend / dining on site

Tuition reimbursement

Medical, dental, and vision coverage

Parental leave

Pet insurance

Caregiver leave

Wellness resources

Paid time off + volunteer time off

401(k) match

Community involvement via Sentry Found

United Way support

Job summary

Sentry Insurance is seeking a Claims Representative - Liability in Nashville to manage auto bodily injury claims. You will verify coverage, assess liability, and negotiate settlements while ensuring regulatory compliance and timely payouts. The role emphasizes clear communication and customer empathy throughout the claims process.

The position offers hybrid work options, ongoing learning, and comprehensive benefits as part of Sentry's total rewards package.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum 1 year of related work experience.
• Ability to review and analyze detailed documents, policies and regulations.
• Ability to make appropriate claim decisions, prioritize, and manage workload.
• Effective verbal and written communication skills.
• Technological aptitude.
• Negotiation skills.

Responsibilities

• Manage a caseload, investigate liability, negotiate settlements, and resolve coverage issues.
• Verify coverage by reviewing policies and interpreting terms.
• Evaluate liability, take statements, review reports, and negotiate or deny liability.
• Set claim reserves and negotiate settlements within guidelines.
• Document decisions and communications to ensure regulatory compliance.
• Provide empathetic service and explain the claims process to customers.

Skills

Verbal and written communication

Analytical skills

Negotiation skills

Decision making

Prioritization

Technological aptitude

Education

Bachelor's degree or equivalent

Job description

Sentry Insurance is seeking a Claims Representative - Liability in Nashville to manage auto bodily injury claims. You will verify coverage, assess liability, and negotiate settlements while ensuring regulatory compliance and timely payouts. The role emphasizes clear communication and customer empathy throughout the claims process.

The position offers hybrid work options, ongoing learning, and comprehensive benefits as part of Sentry's total rewards package.