Liability Auto Claims Specialist

Sentry Insurance; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid flexibility

Meal stipend

Tuition reimbursement

Comprehensive benefits

Paid time off

401(k) match

Community giving

Job summary

Sentry Insurance is seeking a Claims Representative - Liability to manage a caseload, investigate liability, negotiate settlements, and resolve coverage issues. The role focuses on Non-Attorney Represented Bodily Injury auto claims with emphasis on accurate policy interpretation and fair settlements.

The candidate should hold a Bachelor's degree or have equivalent experience, with at least one year in related work. A hybrid work model is offered with strong benefits and opportunities for growth.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum 1 year of related work experience.
• Ability to review and analyze detailed documents, insurance policies, coverages, and insurance regulations.
• Ability to make appropriate claim decisions, prioritize, and manage workload.
• Effective verbal and written communication skills.
• Technological aptitude.
• Demonstrated fundamental negotiation skills.

Responsibilities

• Verify coverage by thoroughly reviewing the policies and interpreting policy terms, conditions and language.
• Evaluate liability by taking recorded statements, reviewing police reports, and compiling other pertinent evidence. Negotiate or deny liability based on the investigation outcome.
• Set appropriate claim reserves in a timely manner based on ongoing evaluations of liability. Negotiate settlements with policyholders, claimants, and other insurance carriers to reach fair resolutions within established guidelines.
• Ensure claims are paid promptly and within authorized limits.
• Document decisions, communications, and activities throughout the claims process to maintain compliance.
• Provide empathetic and supportive service to customers, explaining the claims process and decisions with reasoning.

Education

Bachelor's degree or equivalent

1 year of related work experience

Tools

MS Office

Job description

Sentry Insurance is seeking a Claims Representative - Liability to manage a caseload, investigate liability, negotiate settlements, and resolve coverage issues. The role focuses on Non-Attorney Represented Bodily Injury auto claims with emphasis on accurate policy interpretation and fair settlements.

The candidate should hold a Bachelor's degree or have equivalent experience, with at least one year in related work. A hybrid work model is offered with strong benefits and opportunities for growth.