Hybrid Level 2 Help Desk Technician | MSP Support Pro

Think Technologies Group LLC

Sarasota (FL)

Hybride

USD 60 000 - 70 000

Plein temps

Il y a 3 jours

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Avantages offerts par ce poste

Dental insurance

Vision insurance

401k plan

Vacation time

Sick time

Cell phone reimbursement

Career growth opportunities

Résumé du poste

Think Technologies Group LLC, based in Sarasota, Florida, is seeking a Level 2 Help Desk Technician for a hybrid role. You will serve as the escalation point for the service desk, delivering advanced troubleshooting across diverse client environments and ensuring excellent customer service.

The position includes onsite and remote support, plus occasional travel to client sites and after-hours on-call rotations.

Qualifications

Experience in an MSP environment.
Strong Windows desktop support and deployment skills.
Moderate networking knowledge and basic Windows Server administration.
Experience supporting Microsoft 365 and cloud-based email.
Excellent customer service and communication.
Willingness to travel up to 100 miles occasionally.
Willingness to participate in an on-call rotation approximately five times per year.

Responsabilités

Provide onsite and remote technical support and troubleshooting for diverse client environments
Act as an escalation point for the service desk, resolving issues while delivering awesome customer service
Proactively monitor client systems to ensure optimal performance and security