Level 2 Help Desk Technician

Peoplesharp Llc; Sarasota (FL); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Dental & Vision

401k

Vacation & Sick Time

Cell Phone Reimbursement

Growth Opportunities

Strong company values

Job summary

Think Technologies Group in Sarasota, FL is seeking a Level 2 Help Desk Technician to join our tight, family-friendly MSP. You will serve as an escalation point for the service desk, delivering advanced troubleshooting and strong customer service.

This hybrid role requires Windows, networking, and Microsoft 365 skills, with travel up to 100 miles occasionally and participation in on-call rotations. Competitive salary range $60k–$70k, with benefits and growth opportunities.

Qualifications

• Experience providing MSP-level support and issue resolution.
• Strong Windows desktop support, troubleshooting and deployment.
• Moderate networking knowledge and basic Windows Server administration.
• Experience supporting mobile devices and Microsoft 365/cloud email.
• Able to respond to support requests calmly, professionally and clearly.
• Willingness to travel up to 100 miles to client sites.
• Willingness to participate in an on-call rotation about five times per year.

Responsibilities

• Provide onsite and remote technical support and troubleshooting for diverse client environments.
• Act as an escalation point for the service desk, resolving issues while providing excellent customer service.
• Proactively monitor client systems to ensure optimal performance and security.

Skills

MSP experience

Windows desktop support

Networking knowledge

Windows Server administration

Mobile devices support

Microsoft 365 / cloud email

Calm, professional communication

On-call rotation

Travel willingness

Tools

Microsoft 365

Job description

Are you looking to work for a tight, family friendly small business? Think Technologies Group is a technology Managed Service Provider seeking a highly motivated Level 2 Help Desk Technician to join our team. In this role, you will serve as an escalation point for our service desk, providing technical support and resolving complex issues that require advanced troubleshooting skills. This is a hybrid opportunity located in Sarasota, Florida.

We'll Provide:

• Robust benefits package including dental, vision, and 401k
• Salary range of $60,000-$70,000 based on experience
• Vacation and Sick Time
• Cell Phone Reimbursement
• Opportunities for continued growth
• Strong core values to uphold company standards

What You'll Do:

• Provide onsite and remote technical support and troubleshooting for diverse client environments
• Act as an escalation point for the service desk, resolving issues while providing awesome customer service
• Proactively monitor client systems to ensure optimal performance and security

Skills You'll Need:

• Support experience in an MSP environment.
• Strong Windows desktop support, troubleshooting, and deployment skills.
• Moderate networking knowledge and basic Windows server administration skills.
• Experience supporting mobile devices and Microsoft 365, including cloud-based email.
• Ability to respond to support requests efficiently while remaining calm, professional, and communicative.
• Willingness to travel occasionally to client sites up to 100 miles away.
• Willingness to participate in an on-call rotation approximately five times per year, handling occasional after-hours support requests.