Level 2 Help Desk Technician

Think Technologies Group LLC; Sarasota (FL); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

401k plan

Vacation time

Sick time

Cell phone reimbursement

Career growth opportunities

Job summary

Think Technologies Group LLC, based in Sarasota, Florida, is seeking a Level 2 Help Desk Technician for a hybrid role. You will serve as the escalation point for the service desk, delivering advanced troubleshooting across diverse client environments and ensuring excellent customer service.

The position includes onsite and remote support, plus occasional travel to client sites and after-hours on-call rotations.

Qualifications

• Experience in an MSP environment.
• Strong Windows desktop support and deployment skills.
• Moderate networking knowledge and basic Windows Server administration.
• Experience supporting Microsoft 365 and cloud-based email.
• Excellent customer service and communication.
• Willingness to travel up to 100 miles occasionally.
• Willingness to participate in an on-call rotation approximately five times per year.

Responsibilities

• Provide onsite and remote technical support and troubleshooting for diverse client environments
• Act as an escalation point for the service desk, resolving issues while delivering awesome customer service
• Proactively monitor client systems to ensure optimal performance and security

Skills

MSP experience

Windows support

Networking basics

Windows Server basics

Microsoft 365

Mobile device support

Customer service

Job description

Are you looking to work for a tight, family friendly small business? Think Technologies Group is a technology Managed Service Provider seeking a highly motivated Level 2 Help Desk Technician to join our team. In this role, you will serve as an escalation point for our service desk, providing technical support and resolving complex issues that require advanced troubleshooting skills. This is a hybrid opportunity located in Sarasota, Florida.

We'll Provide:

• Robust benefits package including dental, vision, and 401k
• Salary range of $60,000-$70,000 based on experience
• Vacation and Sick Time
• Cell Phone Reimbursement
• Opportunities for continued growth
• Strong core values to uphold company standards

What You'll Do:

• Provide onsite and remote technical support and troubleshooting for diverse client environments
• Act as an escalation point for the service desk, resolving issues while providing awesome customer service
• Proactively monitor client systems to ensure optimal performance and security

Skills You'll Need:

• Support experience in an MSP environment.
• Strong Windows desktop support, troubleshooting, and deployment skills.
• Moderate networking knowledge and basic Windows server administration skills.
• Experience supporting mobile devices and Microsoft 365, including cloud-based email.
• Ability to respond to support requests efficiently while remaining calm, professional, and communicative.
• Willingness to travel occasionally to client sites up to 100 miles away.
• Willingness to participate in an on-call rotation approximately five times per year, handling occasional after-hours support requests.