Lesson Advisor

The Guitar Center Company; Kansas City (MO); Hybrid; USD 17,000 - 28,000; Full time

Job summary

A leading music retailer is seeking a Lessons Advisor to manage lesson schedules and provide excellent customer service. This role involves handling calls related to lessons, promoting offerings to customers, and scheduling based on student needs. Candidates should have strong communication skills and a passion for music. Bilingual Spanish skills are preferred for additional compensation. This position offers hybrid, remote, or on-site working options depending on eligibility and business needs.

Qualifications

• Ability to work in a quiet, distraction-free environment with reliable internet.
• Comfortable with consultative conversations.
• Eligible for pay differential if bilingual in Spanish.

Responsibilities

• Handle inbound and outbound calls related to Guitar Center Lessons.
• Advertise and promote Guitar Center Lessons to customers.
• Schedule students with appropriate instructors.
• Manage lesson-related cases and issue resolution.
• Collaborate with store teams and instructors to support lesson growth.
• Stay up to date on processes, systems, tools, and Guitar Center brand standards.
• Accurately document customer interactions in internal systems.
• Collaborate with store teams, instructors, and internal partners to support lesson growth and customer satisfaction.

Skills

Strong communication and customer service skills

Ability to manage multiple systems and tasks simultaneously

Comfortable with outbound calling

Passion for music

Bilingual Spanish-speaking skills

Job description

Location: Hybrid, Remote, or On-Site

Employment Type: Full-Time

Pay: Competitive hourly rate

Pay Differential: Additional compensation for bilingual Spanish-speaking candidates

Position Summary

The Lessons Advisor supports and grows Guitar Center’s Lessons program by managing inbound and outbound calls, coordinating lesson schedules, and delivering excellent customer service. This role may be performed in a hybrid, remote, or on-site environment, based on business needs and eligibility.

Key Responsibilities

• Handle inbound and outbound calls related to Guitar Center Lessons
• Advertise and promote Guitar Center Lessons to prospective and existing customers
• Schedule students with appropriate instructors based on availability, skill level, and goals
• Research students and instructors to ensure accurate placement and follow-up
• Manage lesson-related cases, questions, and issue resolution
• Stay up to date on processes, systems, tools, and Guitar Center brand standards
• Accurately document customer interactions in internal systems
• Collaborate with store teams, instructors, and internal partners to support lesson growth and customer satisfaction

Qualifications

• Strong communication and customer service skills
• Ability to manage multiple systems and tasks simultaneously
• Comfortable with outbound calling and consultative conversations
• Passion for music, education, or the Guitar Center brand
• Bilingual Spanish-speaking skills preferred (eligible for pay differential)
• Opportunities to work hybrid, remote, or on-site, depending on role requirements and business needs
• For remote roles: ability to work in a quiet, distraction-free environment with reliable internet

About Guitar Center

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.

Why join us?

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [e-mail]