Hybrid Learning Solutions Designer - Customer Service

Wespath; Glenview (IL); Hybrid; USD 108,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision + well-being

8% retirement contribution + 2% match

22 days PTO + holidays

Hybrid work environment

Financial planning assistance from EY

Paid parental leave

Tuition reimbursement

Job summary

Wespath is seeking a Learning Solutions Designer – Customer Service to help employees build knowledge, confidence, and skills for delivering excellent service. This role partners with Customer Service leaders to identify performance needs and create scalable learning resources that improve accuracy, speed, adaptability, and business outcomes.

You will support onboarding, upskilling, system adoption, and compliance needs through modern, blended learning solutions that align with strategic goals,

Qualifications

• Bachelor’s degree in Instructional Design, Learning Technology, Education, or HR, or related field, or equivalent work experience.
• Five+ years designing and developing corporate learning solutions.
• Experience creating ILT, VILT, eLearning, and blended programs.
• Experience with needs analysis, task analysis, curriculum design, and evaluation.
• Proficiency with tools such as Articulate Storyline, Rise, Camtasia.
• Strong communication, editing, facilitation, presentation, and project management skills.
• Ability to quickly learn complex business processes, systems, and subject matter.

Responsibilities

• Design blended learning solutions, including instructor-led training, virtual learning, eLearning, videos, microlearning, simulations, assessments, job aids, and performance support tools.
• Partner with Customer Service leaders and stakeholders to identify performance gaps, skill needs, operational challenges, and learning opportunities.
• Translate complex benefits, systems, procedures, policies, and technical concepts into accessible learning materials.
• Create resources that support employees in the flow of work, including knowledge base content, workflow learning, and practical job aids.
• Use learning technologies and AI-enabled tools to improve learner engagement, content quality, efficiency, and scalability.
• Measure the effectiveness of learning initiatives and continuously improve content based on feedback, data, and business needs.

Skills

Instructional design

Needs analysis

Communication

Project management

Storyboarding

Education

Bachelor's degree in Instructional Design, Learning Technology, Education, or HR, or related field

Tools

Articulate Storyline

Rise

Camtasia

Job description

Wespath is seeking a Learning Solutions Designer – Customer Service to help employees build knowledge, confidence, and skills for delivering excellent service. This role partners with Customer Service leaders to identify performance needs and create scalable learning resources that improve accuracy, speed, adaptability, and business outcomes.

You will support onboarding, upskilling, system adoption, and compliance needs through modern, blended learning solutions that align with strategic goals,