Hybrid Learning Solutions Designer — Customer Service

Wespath Benefits and Investments; Glenview (IL); Hybrid; USD 108,000 - 120,000; Full time

Benefits offered by this job

Health benefits from HealthFlex on day

Retirement plan contributions and 2%+

PTO and holidays

Hybrid work environment

Financial planning assistance from EY

Parental leave

Tuition reimbursement

Job summary

Wespath Benefits and Investments in Glenview, IL, is seeking a Learning Solutions Designer – Customer Service to design blended learning programs and scalable resources that raise service quality and efficiency. You will partner with Customer Service leaders to identify gaps and create practical learning solutions across onboarding, upskilling, and system adoption.

Ideal candidates have 5+ years designing corporate learning solutions, proficiency with Articulate Storyline, and a track record

Qualifications

• Bachelor’s degree in Instructional Design, Learning Technology, Education, Human Resources, or a related field, or equivalent work experience.
• Five or more years of experience designing and developing learning solutions in a corporate environment.
• Experience creating instructor-led training, virtual learning, eLearning, performance support tools, and blended learning programs.
• Experience with needs analysis, task analysis, curriculum design, storyboarding, and learning evaluation.
• Proficiency with tools such as Articulate Storyline, Rise, Camtasia, or similar authoring applications.
• Strong communication, editing, facilitation, presentation, and project management skills.
• Ability to quickly learn complex business processes, systems, and subject matter.

Responsibilities

• Design blended learning solutions, including instructor-led training, virtual learning, eLearning, videos, microlearning, simulations, assessments, job aids, and performance support tools.
• Partner with Customer Service leaders and stakeholders to identify performance gaps, skill needs, operational challenges, and learning opportunities.
• Translate complex benefits, systems, procedures, policies, and technical concepts into accessible learning materials.
• Create resources that support employees in the flow of work, including knowledge base content, workflow learning, and practical job aids.
• Use learning technologies and AI-enabled tools to improve learner engagement, content quality, efficiency, and scalability.
• Measure the effectiveness of learning initiatives and continuously improve content based on feedback, data, and business needs.

Skills

Instructional design

Learning technologies

Needs analysis

Communication

Project management

AI-enabled tools

Education

Bachelor’s degree in Instructional Design or related field

Tools

Articulate Storyline

Rise

Camtasia

Job description

Wespath Benefits and Investments in Glenview, IL, is seeking a Learning Solutions Designer – Customer Service to design blended learning programs and scalable resources that raise service quality and efficiency. You will partner with Customer Service leaders to identify gaps and create practical learning solutions across onboarding, upskilling, and system adoption.

Ideal candidates have 5+ years designing corporate learning solutions, proficiency with Articulate Storyline, and a track record