Hybrid Learning Experience Designer: Courses & LMS Ops

National Pool Partners; Tampa (FL); Hybrid; USD 55,000 - 85,000; Full time

Job summary

National Pool Partners is seeking a Learning Designer to build and deliver engaging courses for CERTUS, with a 70/30 split between instructional design and learning operations. You will focus on creating high-retention content, QA, and maintaining accurate documentation.

The role is hybrid with on-site work in the Tampa office 3x per week, requiring collaboration with SMEs and stakeholders to ensure timely delivery and adherence to standards.

Qualifications

• 1+ years of instructional design experience (eLearning, job aids, facilitator guides).
• Hands-on course development with Articulate Storyline, Rise, or equivalent tool.
• Working knowledge of LMS administration and reporting.
• Ability to manage concurrent design and operations priorities.
• Strong attention to detail and quality control.
• Effective SME and stakeholder collaboration; clear written and verbal communication.
• Follows established design standards, templates, and brand guidelines with high accuracy.

Responsibilities

• Build and deliver assigned courses, programs, and onboarding modules aligned to priorities and standards.
• Apply instructional design and gamification to create interactive, high-retention content.
• Perform QA on all learning assets before publication.
• Maintain documentation and version control for all assigned work.
• Escalate blocked or at-risk deliverables within 2 business days.
• Partner with SMEs on targeted learning solutions, including career pathways and certification content.
• Format learning data for Manager review and integrate vendor content into the LMS as directed.
• Prepare cohort materials and partner with Communications to promote learning programs.
• Learning operations (30%): Manage the Certus Academy inbox and respond within 1 business day; handle routine LMS administration, training logistics, recurring communications, and Learner of the Month recognition.

Skills

Instructional design

Articulate Storyline

Articulate Rise

LMS administration

Project management

Attention to detail

Communication

Tools

Articulate Storyline

Articulate Rise

Job description

National Pool Partners is seeking a Learning Designer to build and deliver engaging courses for CERTUS, with a 70/30 split between instructional design and learning operations. You will focus on creating high-retention content, QA, and maintaining accurate documentation.

The role is hybrid with on-site work in the Tampa office 3x per week, requiring collaboration with SMEs and stakeholders to ensure timely delivery and adherence to standards.