Assistant Director, Student Success Operations (Hybrid)

unf; Jacksonville (FL); Hybrid; USD 52,000 - 65,000; Full time

Job summary

UNF's Student Success Systems unit seeks an Assistant Director of Student Success Processes to lead academic records operations, including transfer credit evaluation, articulation, graduation review, and credentialing.

You will supervise professional staff, ensure policy compliance, monitor service levels, and drive quality assurance to improve accuracy, efficiency, and student success, partnering with academic departments, Enrollment Services, IT Services, and campus partners to support

Qualifications

• Experience supervising professional staff in higher education.
• Knowledge of academic records, transfer credit, and degree credentialing.
• Ability to develop procedures, training, and quality assurance programs.

Responsibilities

• Direct and maintain accountability for academic progress and credentialing operations.
• Ensure interpretation of university, state, and accreditation requirements.
• Establish priorities, adjust staffing, and resolve processing issues.
• Coordinate graduation-certification readiness activities.
• Identify opportunities to improve operational efficiency and student experience.

Job description

UNF's Student Success Systems unit seeks an Assistant Director of Student Success Processes to lead academic records operations, including transfer credit evaluation, articulation, graduation review, and credentialing.

You will supervise professional staff, ensure policy compliance, monitor service levels, and drive quality assurance to improve accuracy, efficiency, and student success, partnering with academic departments, Enrollment Services, IT Services, and campus partners to support