Assistant Director of Operations

The University of North Carolina; Charlotte (NC); Hybrid; USD 50,000 - 55,000; Full time

Job summary

The University of North Carolina seeks an Assistant Director of Operations for the Undergraduate Admissions Office in Charlotte, NC. The role leads credential evaluation and application processing to support enrollment goals.

Responsibilities include supervising a trio of evaluators, ensuring data integrity in SIS and CRM, and collaborating with Registrar, IT, and academic colleges to enhance efficiency and compliance.

Qualifications

• Bachelor’s degree and three years of progressively responsible experience in admissions operations, credential evaluation, enrollment management, or related higher education function.
• Master’s degree or 3 years of relevant experience are preferred.

Responsibilities

• Supervise, train, mentor, and evaluate a team of three Academic Credential Evaluators.
• Oversee the review and evaluation of domestic and/or international academic credentials for undergraduate admission.
• Assist in maintaining data integrity within the student information system and admissions CRM platforms.
• Analyze operational processes and recommend improvements to increase efficiency, accuracy, and service delivery.
• Ensure adherence to university, state, federal, and accreditation regulations related to admissions processing and student records.
• Partner with campus stakeholders to support admissions operations.

Skills

Leadership

Staff management

Process improvement

Analytical skills

Communication

Education

Bachelor’s degree

Master’s degree in Higher Education or related field

Tools

Banner

Slate

PeopleSoft

Job description

Please see Special Instructions for more details.

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your resume reflects the knowledge, skills, abilities, and experiences to
  support your answers to the supplemental questions.

Monday – Friday, 8:00 am – 5:00 pm. Nights and weekends are required occasionally.

Hours per week 40

FLSA Status

FLSA Status Exempt

Division

Division Academic Affairs

Department

Work Location

Work Location Gage Undergraduate Admissions Center

Salary Range

Salary Range $50,000 - $55,482

Primary Purpose of Department

The mission of the Undergraduate Admissions Office is to meet the established University enrollment goals by recruiting undergraduate applicants. Our goal is to recruit applicants who can contribute to and profit from the University in academic programs and activities; assist prospects and applicants in realizing their academic ambitions through counseling; accurately and efficiently review academic credentials and notify applicants of decisions; and provide the University community with data necessary for advising and enrollment planning.
Our mission statement is “to provide quality service, promote quality service, promote educational opportunities and facilitate enrollment at the University”. We value our position as the first contact a prospective student or the general public may have with the University. Providing timely and accurate information and effectively monitoring the admissions process is critical to the successful recruitment of qualified students. Functionally, the office staff works closely with the faculty and support units on campus and with high school counselors, parents, and community college counselors off-campus

Primary Purpose of Position

The Assistant Director of Operations provides leadership and oversight for operational functions within the Office of Undergraduate Admissions, with a primary focus on application processing, academic credential evaluation, and workflow management. Reporting to the Associate Director of Operations, this position supervises a team of three Academic Credential Evaluators and ensures timely, accurate, and efficient review of undergraduate applications in support of institutional enrollment goals.

The Assistant Director plays a key role in maintaining operational excellence, improving business processes, ensuring compliance with university and state policies, and supporting a student-centered admissions experience.

Summary of Position Responsibilities

• Supervise, train, mentor, and evaluate a team of three Academic Credential Evaluators.
• Oversee the review and evaluation of domestic and/or international academic credentials for undergraduate admission.
• Assist in maintaining data integrity within the student information system and admissions CRM platforms.
• Analyze operational processes and recommend improvements to increase efficiency, accuracy, and service delivery.
• Ensure adherence to university, state, federal, and accreditation regulations related to admissions processing and student records.
• Partner with campus stakeholders, including Enrollment Management, Registrar, Information Technology, Institutional Research, and academic colleges to support admissions operations.
• Other Information about this role:
  • Standard office environment with extended periods of computer use.
  • Occasional evening or weekend work during peak admissions periods.
  • Hybrid work eligibility may be available based on departmental needs and university policy.

Bachelor’s degree from an accredited institution. Three years of progressively responsible experience in admissions operations, credential evaluation, enrollment management, or a related higher education function.

Preferred Education, Knowledge, Skills and Experience

• Master’s degree in Higher Education, Business Administration, Public Administration, or a related field, or 3 years of relevant experience
• Strong leadership and staff management capabilities.
• Experience with large public university admissions operations.
• Familiarity with domestic and international credential evaluation practices.
• Experience using systems such as Banner, Slate, PeopleSoft, or similar enterprise platforms.
• Knowledge of FERPA and higher education compliance standards.
• Demonstrated ability to implement process improvements and operational efficiencies.

Necessary Certifications/Licenses

If time-limited please indicate appointment end date

Contact Information

9201 University City BlvdCharlotte, NC 28223