Hybrid L&D Specialist — AI-Driven Training & Facilitation

New York Life; New York (NY); Hybrid; USD 59,000 - 84,000; Full time

Job summary

New York Life in the United States seeks a Senior Associate in Learning & Development to deliver impactful learning experiences and design modern training solutions across in-person, virtual, and digital environments. The role emphasizes facilitation, instructional design, and the use of AI-enabled tools to drive measurable performance outcomes.

This position requires FINRA licensure (Series 6 or 7), a Bachelor's degree preferred, and at least three years of L&D experience.

Qualifications

• Bachelor's degree preferred.
• FINRA license with Series 6 or 7 required.
• Minimum 3 years of learning & development experience.
• Strong facilitation skills for in-person and virtual delivery.
• Experience designing eLearning with Sana or Colossyan.
• Knowledge of adult learning principles and instructional design.
• Experience in knowledge management or content development.
• Excellent written and verbal communication.
• Ability to learn and apply AI-enabled tools.
• Experience across multiple business lines in fast-paced environments.

Responsibilities

• Facilitate engaging in-person and virtual training programs.
• Deliver complex topics clearly for diverse audiences.
• Foster interactive environments to promote participation.
• Design and maintain instructional facilitator guides.
• Provide post-training reinforcement to support application.
• Design and develop instructor-led, virtual, and eLearning solutions.
• Conduct needs analyses to identify performance gaps.
• Develop interactive, learner-centered content.
• Evaluate training effectiveness and improve solutions.
• Apply AI and emerging technologies to learning experiences.
• Create and maintain knowledge content and articles.
• Collaborate with stakeholders to capture and organize content.

Skills

Facilitation

Instructional design

Learning technology

AI-enabled tools

Knowledge management

Communication

Cross-functional collaboration

Education

Bachelor's degree preferred

Tools

Sana

Colossyan

Job description

New York Life in the United States seeks a Senior Associate in Learning & Development to deliver impactful learning experiences and design modern training solutions across in-person, virtual, and digital environments. The role emphasizes facilitation, instructional design, and the use of AI-enabled tools to drive measurable performance outcomes.

This position requires FINRA licensure (Series 6 or 7), a Bachelor's degree preferred, and at least three years of L&D experience.