Director of ITSM & Change Leadership

Lightedge; Des Moines (IA); On-site; USD 120,000 - 180,000; Full time

Job summary

LightEdge Solutions seeks a Director of IT Service Management to lead and elevate ITSM governance, Change Management, CMDB, and incident/problem management across the organization. You will partner with operations, architecture, and product teams to drive actionable improvements and ensure reliable, auditable processes.

The role requires strong ITIL expertise, ServiceNow proficiency, and a track record of cross-functional leadership to reduce outages and improve service delivery.

Qualifications

• Bachelor's degree in Information Technology or related field or equivalent experience.
• Demonstrated leadership in IT service management and process improvement.
• Strong knowledge of ITIL practices and governance frameworks.

Responsibilities

• Lead ITSM governance and improvement across IT teams.
• Oversee Change Management, CMDB projects, Problem Management, and Incident Management optimization.
• Align cross-functional stakeholders and measure outcomes for process health.

Skills

Leadership

Change Management

ITIL

ServiceNow

Governance

Cross-functional collaboration

Education

Bachelor's degree in IT/CS or related field

Tools

ServiceNow

Job description

LightEdge Solutions seeks a Director of IT Service Management to lead and elevate ITSM governance, Change Management, CMDB, and incident/problem management across the organization. You will partner with operations, architecture, and product teams to drive actionable improvements and ensure reliable, auditable processes.

The role requires strong ITIL expertise, ServiceNow proficiency, and a track record of cross-functional leadership to reduce outages and improve service delivery.