Senior Director, IT Service Delivery & Strategy

Remington Hospitality; Dallas (TX); On-site; USD 108,000 - 132,000; Full time

Job summary

A leading hospitality management company based in Dallas is seeking a Senior Director of IT Service & Delivery. This role is essential in providing strategic leadership and operational oversight of enterprise IT service delivery across multiple business lines. The ideal candidate will have extensive experience in IT service management, including implementation of ITIL best practices, team leadership, and a strong focus on service quality and continuous improvement. This position calls for strong problem-solving skills and the ability to work with various stakeholders to align IT services with business needs.

Qualifications

• Proven experience in IT service management and service delivery.
• Experience in managing high-performing teams and service delivery organizations.
• Strong knowledge of ITIL best practices.

Responsibilities

• Lead enterprise IT service delivery across supported entities.
• Provide leadership and oversight of Help Desk and End-User Support.
• Establish and improve IT Service Management processes.

Skills

IT Service Management

Leadership

Troubleshooting

Communication

Performance Management

Vendor Management

Process Improvement

Education

Bachelor's degree in IT or related field

ITIL Certification

Job description

A leading hospitality management company based in Dallas is seeking a Senior Director of IT Service & Delivery. This role is essential in providing strategic leadership and operational oversight of enterprise IT service delivery across multiple business lines. The ideal candidate will have extensive experience in IT service management, including implementation of ITIL best practices, team leadership, and a strong focus on service quality and continuous improvement. This position calls for strong problem-solving skills and the ability to work with various stakeholders to align IT services with business needs.