Hybrid IT Technician - Remote/Onsite Support & Cloud

Blue Mantis; Vermont; Hybrid; USD 53,000 - 66,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Blue Mantis is seeking an IT Technician for a hybrid role in Vermont. You will troubleshoot hardware/software, support Windows client OS, Mac, and server OS, and manage help desk tickets both remotely and onsite.

You will handle on-prem to cloud projects, ensure AD, DNS, DHCP functionality, and assist with firewall and network configuration. Local travel may be required; mileage reimbursement provided.

Qualifications

• 3–5 years IT experience supporting end users, remote or onsite.
• Industry certifications preferred (A+, CCNA, MCSE, etc).
• Experience with Windows client/server OS and network services.

Responsibilities

• Troubleshoot hardware/software issues on Windows, macOS, and server OS.
• Manage help desk requests via phone, email, or chat; document in ticketing system.
• Support on-prem to cloud projects (Exchange to O365, virtualization, cloud migration).
• Travel to customer sites for onsite visits; mileage reimbursement provided.
• Manage CSR/keys for web servers (e.g., IIS) as needed.

Skills

Troubleshooting

Customer service

End-user support

Documentation

Education

Certifications (A+, CCNA, MCSE)

Tools

Windows 10/11

Windows Server 2012-2022

Hyper-V

VMware ESXi

Active Directory

DNS / DHCP

Firewalls (WatchGuard/SonicWALL/Cisco/FortiGate)

Microsoft 365 Admin

VLANs / Routing

Ticketing / ITSM

Job description

Blue Mantis is seeking an IT Technician for a hybrid role in Vermont. You will troubleshoot hardware/software, support Windows client OS, Mac, and server OS, and manage help desk tickets both remotely and onsite.

You will handle on-prem to cloud projects, ensure AD, DNS, DHCP functionality, and assist with firewall and network configuration. Local travel may be required; mileage reimbursement provided.