Field Services Engineer – Hybrid Travel, Burlington

The Tech Group

Vermont

Hybrid

USD 60,000 - 65,000

Full time

9 days ago

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Job summary

The Tech Group in Burlington, Vermont is seeking a Field Services Engineer to resolve client technology issues on-site and remotely, with near-daily travel to client locations in the surrounding area. You will troubleshoot Windows desktops/servers, Microsoft 365, Entra ID, Intune, IP networks, and virtualization.

You’ll document work in ConnectWise, manage incidents and projects, and collaborate with service delivery teams to meet service commitments.

Qualifications

Associate degree or 3–5 years of equivalent technical experience.

Responsibilities

Provide on-site technical support across client locations, with remote support by phone, email, ticketing, and remote management tools as appropriate.
Own assigned incidents, service requests, projects, and follow-ups; meet response expectations, escalate when necessary, and keep clients informed.
Install, configure, maintain, and troubleshoot Windows systems, applications, Microsoft 365 services, and cloud infrastructure.
Troubleshoot IP networks, switches, wireless systems, firewalls, virtual environments, and backup or restoration issues.
Document client environments and work performed in ConnectWise and other knowledge systems; record time accurately and promptly.
Identify recurring issues, recommend proactive improvements, and collaborate on long-term solutions.
Participate in team stand-ups, technical meetings, training, and an on-call rotation requiring availability outside normal business hours.