Hybrid IT Technician: Helpdesk & Onsite Support

Colliers Engineering & Design; Mount Laurel Township (NJ); Hybrid; USD 27,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) / Roth 401(k) matching

Paid time off and parental/military/le

Job summary

Colliers Engineering & Design is seeking an IT Technician to join our Mt. Laurel, NJ team. You will troubleshoot computer systems, hardware, and software while delivering excellent customer service in a hybrid work setting.

The role requires 1–2 years of desktop support, strong communication, and the ability to work both remotely and on-site. Occasional travel to client sites and after-hours support may be required.

Qualifications

• Bachelor’s degree or equivalent experience in a computer-related field.
• 1-2+ years of desktop support experience.
• Familiarity with IT service management methodologies.
• Certifications such as CompTIA A+, Network+, Security+ or Microsoft MCSE/MCSA preferred.
• Strong communication and customer service skills.

Responsibilities

• Respond to helpdesk tickets and provide first-contact support.
• Record, track, and document issues and resolutions.
• Image and configure computers and peripherals.
• Install and configure hardware/software across endpoints.
• Provide onsite and remote support as needed.
• Assist with Teams and video conference setups.
• Maintain AD user accounts and permissions.
• Document processes and create end-user training materials.

Skills

Customer service mindset

Strong communication

Team collaboration

Troubleshooting

Windows operating systems

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Active Directory

Microsoft 365

ServiceNow

Teams

Logitech conferencing systems

Job description

Colliers Engineering & Design is seeking an IT Technician to join our Mt. Laurel, NJ team. You will troubleshoot computer systems, hardware, and software while delivering excellent customer service in a hybrid work setting.

The role requires 1–2 years of desktop support, strong communication, and the ability to work both remotely and on-site. Occasional travel to client sites and after-hours support may be required.