IT Technician

Colliers Engineering & Design; Mount Laurel Township (NJ); Hybrid; USD 27,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid pregnancy disability leave

Short- and long-term disability ins

Life insurance

401(k)/Roth with company match

Paid time off including parental and军事

Licensing bonuses and overtime credit

Job summary

Colliers Engineering & Design in Mt. Laurel, NJ is seeking an IT Technician to join our collaborative IT team.

The role provides technical support for computer systems, hardware, and software, solving issues with a strong focus on customer service and timely resolutions. This hybrid position requires at least three days per week in the office, occasional travel to client sites, and after-hours work as needed.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1-2+ years of experience in desktop support or related field.
• Experience IT service management methodologies.
• CompTIA A+, Network+, Security+, Cisco CCNA, or Microsoft MCSA/MCSE preferred.
• Customer service mindset.

Responsibilities

• Collaborate with other departments within the organization.
• Respond to tickets in accordance with SLA guidelines.
• Serve as the first point of contact for helpdesk inquiries.
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution.
• Image computers when necessary.
• Install and configure hardware and software.
• Repair and replace equipment as needed (computers, servers, switches, network devices, UPS).
• Provide onsite and remote support to end users.
• Assist with audio and video conferencing systems such as Teams and Logitech setups as needed for meetings.
• Set up new workstations for users (deploying equipment, checking over account setups).
• Ability to work in Active Directory.
• Create documentation for staff for training purposes.
• Solid understanding of computers, networks, software and Windows Operating Systems.
• Knowledge of networking protocols, including TCP/IP, DNS, DHCP, VLANs, etc.
• Basic understanding of firewalls.
• Previous experience with remote support tools.
• Experience using ticketing systems such as Service Now.
• Must be able to foster good relationships with the team and organization.
• Ability and willingness to quickly learn new technologies and software.

Skills

Customer service mindset

Organizational & time management

Verbal & written communication

Team collaboration

Willingness to learn new tech

Education

Bachelor’s degree in Computer Science/IT or related field

Equivalent experience

Tools

Active Directory

Microsoft 365 (Word, Excel, Outlook, PowerPoint)

ServiceNow

Remote support tools

Job description

Overview

Join Colliers Engineering & Design and become a key member of a collaborative IT team that keeps our business connected, productive, and moving forward.

We are seeking an IT Technician to join us in Mt. Laurel, NJ. The IT Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. In this role, you will find fixes, workarounds, and final solutions by troubleshooting issues while providing exemplary customer service. You will respond to queries, runs diagnostic programs, isolates problem, and implement solutions.

This position offers a hybrid work arrangement; however, candidates must be able to work a minimum of three days per week in our Mt. Laurel, NJ office to support collaboration and business needs.

This role may be required to travel to client sites, work weekends, or after hours and work overtime when necessary.

Responsibilities

• Collaborate with other departments within the organization.
• Respond to tickets in accordance with SLA guidelines.
• Serve as the first point of contact for helpdesk inquiries.
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution.
• Image computers when necessary.
• Install and configure hardware and software.
• Repair and replace equipment as needed (computers, servers, switches, network devices, UPS).
• Provide onsite and remote support to end users.
• Assist with audio and video conferencing systems such as Teams and Logitech setups as needed for meetings.
• Set up new workstations for users (deploying equipment, checking over account setups).
• Ability to work in Active Directory.
• Create documentation for staff for training purposes.
• Solid understanding of computers, networks, software and Windows Operating Systems.
• Knowledge of networking protocols, including TCP/IP, DNS, DHCP, VLANs, etc.
• Basic understanding of firewalls.
• Previous experience with remote support tools.
• Experience using ticketing systems such as Service Now.
• Must be able to foster good relationships with the team and organization.
• Ability and willingness to quickly learn new technologies and software.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1-2+ years of experience in desktop support or related field.
• Experience IT service management methodologies.
• CompTIA A+, Network+, Security+, Cisco CCNA, or Microsoft MCSA/MCSE preferred.
• Customer service mindset.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Familiarity with computer hardware including servers, switches, network devices, etc.
• Familiarity with Microsoft desktop operating systems and applications.
• Pro support M365: Word, Excel, Outlook, PowerPoint.
• Must have the ability to effectively administer troubleshooting procedures.
• Must be able to work in a collaborative team environment.
• Ability and willingness to travel to client sites as needed.
• Ability to work between 8 am – 5 pm, M – F, unless otherwise arranged.
• Ability and willingness to work overtime when needed.
• Ability to read, write and understand English for purposes of comprehending written job-related communications and verbal instructions and interactions.

Compensation: $19.58 to $30.59 per hour (depending on qualifications)

What We Offer

At Colliers Engineering & Design, our people are our most important resource. That’s why we are committed to providing all our employees with a safe, comfortable work environment, potential for career advancement, and the ability to impact society through their projects as well as Company sponsored activities.

This dedication begins with supporting a work life balance through a generous compensation package that includes:

• company paid medical, dental, and vision coverage
• paid pregnancy disability leave
• short- and long-term disability insurance
• life insurance
• a company-matched 401(k)/Roth
• paid time off that includes parental and military leave
• employee referral and professional license bonuses and a straight time policy that compensates exempt employees for billable hours worked in excess of 40 billable hours within a work week.

We have also created an internal culture that provides the resources and technology needed to encourage personal and professional growth opportunities through

• reimbursement for education
• a free in-house resource for hundreds of educational and self-enrichment courses
• mentorship program
• wellness program
• Women’s Organization and ongoing philanthropic opportunities