Hybrid IT Systems & Network Administrator

Joerns Healthcare Inc; Charlotte (NC); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits

Hands-on training

401(k) retirement plan

Job summary

Joerns Healthcare Inc. is seeking an IT Systems Administrator for a hybrid role that blends network administration, end-user support, and systems analysis.

You’ll keep our network running smoothly, support employees, and help evaluate and improve business systems in a mid-sized environment. Within the first six months you’ll lead at least one systems-improvement initiative, gain visibility across teams, and contribute to IT planning.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5-7 years of combined experience in IT support, network administration, and/or systems analysis.
• Hands-on experience with Windows Server, Active Directory, VoIP systems, AWS architecture, and Microsoft 365 administration.
• Working knowledge of TCP/IP networking, VLANs, VPNs, VPCs, firewalls, and wireless infrastructure.
• Familiarity with endpoint management tools (e.g., Intune, Jamf, or similar).
• Strong troubleshooting skills across hardware, software, and network layers.
• Excellent written and verbal communication; ability to explain technical concepts to non-technical users.
• Ability to manage multiple priorities and pivot between projects and support.

Responsibilities

• Network Administration (approx 35%): Maintain, monitor, and optimize LAN/WAN, firewalls, switches, routers, and wireless APs; administer AD, DNS, DHCP, VPN; manage firewall rules, VLANs, patch management; monitor performance; document topology and SOPs.
• Technical Support & Helpdesk (approx 35%): Primary contact for hardware, software, or connectivity issues; triage and resolve tickets; image/deploy/decommission desktops and devices; onboard/offboard staff; maintain knowledge base and user documentation; provide training.
• Systems Analysis (approx 30%): Evaluate business systems to identify improvements; gather requirements; research and implement new software and integrations; participate in vendor evaluations and cost-benefit analyses; support ERP/CRM administration; contribute to IT roadmap and project management.

Skills

Windows Server

Active Directory

VoIP systems

AWS architecture

Microsoft 365 administration

TCP/IP networking

VLANs

VPNs

VPCs

firewalls

Wireless infrastructure

Intune

Jamf

endpoint management tools

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

VMware

Hyper-V

Azure

AWS

GCP

Jira Service Management

ServiceNow

Freshservice

Okta

Job description

Joerns Healthcare Inc. is seeking an IT Systems Administrator for a hybrid role that blends network administration, end-user support, and systems analysis.

You’ll keep our network running smoothly, support employees, and help evaluate and improve business systems in a mid-sized environment. Within the first six months you’ll lead at least one systems-improvement initiative, gain visibility across teams, and contribute to IT planning.