IT Systems Administrator

Joerns Healthcare Inc; Charlotte (NC); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits

Hands-on training

401(k) retirement plan

Job summary

Joerns Healthcare Inc. is seeking an IT Systems Administrator for a hybrid role that blends network administration, end-user support, and systems analysis.

You’ll keep our network running smoothly, support employees, and help evaluate and improve business systems in a mid-sized environment. Within the first six months you’ll lead at least one systems-improvement initiative, gain visibility across teams, and contribute to IT planning.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5-7 years of combined experience in IT support, network administration, and/or systems analysis.
• Hands-on experience with Windows Server, Active Directory, VoIP systems, AWS architecture, and Microsoft 365 administration.
• Working knowledge of TCP/IP networking, VLANs, VPNs, VPCs, firewalls, and wireless infrastructure.
• Familiarity with endpoint management tools (e.g., Intune, Jamf, or similar).
• Strong troubleshooting skills across hardware, software, and network layers.
• Excellent written and verbal communication; ability to explain technical concepts to non-technical users.
• Ability to manage multiple priorities and pivot between projects and support.

Responsibilities

• Network Administration (approx 35%): Maintain, monitor, and optimize LAN/WAN, firewalls, switches, routers, and wireless APs; administer AD, DNS, DHCP, VPN; manage firewall rules, VLANs, patch management; monitor performance; document topology and SOPs.
• Technical Support & Helpdesk (approx 35%): Primary contact for hardware, software, or connectivity issues; triage and resolve tickets; image/deploy/decommission desktops and devices; onboard/offboard staff; maintain knowledge base and user documentation; provide training.
• Systems Analysis (approx 30%): Evaluate business systems to identify improvements; gather requirements; research and implement new software and integrations; participate in vendor evaluations and cost-benefit analyses; support ERP/CRM administration; contribute to IT roadmap and project management.

Skills

Windows Server

Active Directory

VoIP systems

AWS architecture

Microsoft 365 administration

TCP/IP networking

VLANs

VPNs

VPCs

firewalls

Wireless infrastructure

Intune

Jamf

endpoint management tools

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

VMware

Hyper-V

Azure

AWS

GCP

Jira Service Management

ServiceNow

Freshservice

Okta

Job description

Position Summary

We are seeking a versatile IT Systems Administrator to join our growing technology team. This hybrid role blends network administration, end-user support, and systems analysis into a single position, making it ideal for a well-rounded technologist who enjoys variety. You'll keep our network running smoothly and serve as the trusted go-to for employees who need help. This position will contribute to evaluating and improving the systems that drive our business. This position is well-suited for someone who thrives in a mid-sized environment (50-500 employees) where IT staff wear multiple hats and have direct visibility into how their work impacts the organization.

What Success Looks Like

In your first 90 days, you'll have built relationships with team leads across the company, mastered our ticketing system, and become familiar with our network topology and core systems. Within six months, you'll be independently resolving the majority of issues, leading at least one systems-improvement initiative, and contributing meaningfully to IT planning conversations.

Why Join Us

This is a high-impact role where your work is visible, varied, and valued. You won't be siloed into a narrow specialty - you'll grow your skills across networking, support, and systems work while shaping the IT functionality of a mid-sized organization.

Major Duties & Responsibilities

Network Administration (approx 35%)

Maintain, monitor, and optimize the organization's network infrastructure, including LAN/WAN, firewalls, switches, routers, and wireless access points. Administer Active Directory, DNS, DHCP, and VPN services. Manage network security through firewall rules, VLAN segmentation, and ongoing patch management. Monitor network performance and capacity, proactively identifying bottlenecks before they affect users. Maintain backup, disaster recovery, and business continuity procedures, and document network topology, configurations, and standard operating procedures.

Technical Support & Helpdesk (approx 35%)

Serve as a primary point of contact for employees experiencing hardware, software, or connectivity issues, providing both remote and in-person support. Triage and resolve tickets within established SLAs, escalating complex issues as needed. Image, deploy, and decommission desktops, laptops, mobile devices, and peripherals. Onboard new employees by setting up accounts, equipment, and access permissions, and offboard departing staff securely. Maintain the IT knowledge base and create user-facing documentation and training materials, while delivering occasional training sessions on tools, security awareness, and best practices.

Systems Analysis (approx 30%)

Evaluate existing business systems and workflows to identify opportunities for improvement, automation, or consolidation. Gather requirements from stakeholders across departments and translate business needs into technical specifications. Research, recommend, and help implement new software, integrations, and infrastructure upgrades. Participate in vendor evaluations, cost-benefit analyses, and proof-of-concept testing. Support ERP, CRM, and other line-of-business application administration, including user provisioning, configuration, and reporting. Contribute to IT roadmap planning and assist with project management for systems-related initiatives.

Required Education

• Bachelor's degree in Computer Science, Information Systems, or a related field - or equivalent practical experience

Required Skills & Experience

• 5-7 years of combined experience in IT support, network administration, and/or systems analysis
• Bachelor's degree in Computer Science, Information Systems, or a related field - or equivalent practical experience
• Hands-on experience with Windows Server, Active Directory, VoIP systems, AWS architecture, and Microsoft 365 administration
• Working knowledge of TCP/IP networking, VLANs, VPNs, VPCs, firewalls, and wireless infrastructure
• Familiarity with endpoint management tools (e.g., Intune, Jamf, or similar)
• Strong troubleshooting skills with the ability to diagnose issues across hardware, software, and network layers
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users
• Ability to manage multiple priorities and pivot between focused project work and reactive support

Preferred Skills, Experience & Education

• Industry certifications such as CompTIA Network+, Security+, Cisco CCNA, or Microsoft Certified: Azure Administrator
• Experience with virtualization platforms (VMware, Hyper-V) and cloud services (Azure, AWS, or GCP)
• Familiarity with scripting (PowerShell, Bash, or Python) for automation
• Exposure to ITIL practices or formal ticketing systems (Jira Service Management, ServiceNow, Freshservice, etc.)
• Experience working with SaaS administration and SSO/identity providers (Okta, Microsoft Entra ID)
• Background in business analysis, requirements gathering, or process documentation

About Joerns

Joerns Healthcare is a leading manufacturer of healthcare bed systems, patient lifting and repositioning solutions, therapeutic support surfaces, and complementary services. We enable the care and comfort of chronically ill patients in both institutional and home care settings.

We continually strive to provide exceptional product and service solutions that deliver positive clinical, operational, and financial outcomes for our customers. We are currently seeking skilled, motivated, and dedicated professionals to join our team. We offer hands-on training, a comprehensive benefits package, and a rewarding work environment.

We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.

Benefits

In addition to offering a competitive salary based on industry standards, Joerns Healthcare rewards employees with a variety of medical and insurance offerings, and a robust 401(k) retirement plan.

Min

USD $85,000.00/Yr.

Max

USD $95,000.00/Yr.