Hybrid IT Systems Engineer - Onsite & Remote

MVP Network Consulting, LLC.; City of Poughkeepsie (NY); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Job summary

MVP Network Consulting, LLC. is seeking an IT Systems & Field Engineer to provide responsive remote and onsite technical support to our partners in the Poughkeepsie area.

This role combines day-to-day help desk support, routine maintenance, troubleshooting of escalated issues, and hands‑on installations and project work. You will resolve technical problems, document your work, communicate clearly with partners, and collaborate with teammates when further assistance is needed.

Qualifications

• 3–5 years of relevant IT support experience (help desk, escalations, onsite).
• Experience with Windows Server, Microsoft 365/Exchange, AD, and Group Policy.

Responsibilities

• Provide L2/L3 support via phone, email, and tickets, with SLA adherence.
• Visit partner locations for hands‑on workstation, server, network, and peripheral support.
• Install, configure, maintain, and troubleshoot hardware/software and networking gear.
• Document troubleshooting steps, resolutions, and handoffs to ensure clear communication.

Skills

Windows administration

Microsoft 365/Exchange

Networking & VPNs

IT help desk

SLA management

Education

IT/CS degree or equivalent

Tools

ConnectWise

SonicWall

VMware ESXi

Hyper-V

Azure

AWS

Job description

MVP Network Consulting, LLC. is seeking an IT Systems & Field Engineer to provide responsive remote and onsite technical support to our partners in the Poughkeepsie area.

This role combines day-to-day help desk support, routine maintenance, troubleshooting of escalated issues, and hands‑on installations and project work. You will resolve technical problems, document your work, communicate clearly with partners, and collaborate with teammates when further assistance is needed.