Network & IT Systems Support Specialist

Town of Poughkeepsie; City of Poughkeepsie (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

The Town of Poughkeepsie seeks a highly technical IT professional responsible for planning, developing, installing and providing full support for computer and network systems. You will collaborate with user departments to assess needs, implement solutions, and train staff to operate and troubleshoot systems.

You will work on standalone and networked systems, interface with LAN hardware/software, perform programming tasks, and assist with mainframe interfaces as needed.

Qualifications

• Graduation from high school or possession of a high school equivalency diploma.
• Bachelor's degree in data processing or a closely related field and one year of work experience installing and supporting computer and LAN systems.
• Associate's degree in data processing or a closely related field and three years of work experience installing and supporting computer and LAN systems.
• Sixty credit hours at a New York State registered college or university and four years of work experience installing and supporting computer and LAN systems.
• Equivalent combination of training and experience as indicated in (A), (B), and (C) above.

Responsibilities

• Works with users to ascertain needs and develop standalone and networked systems to best address their needs.
• Maintains systems through software upgrades, virus detection, correcting file errors, replacing defective equipment and servicing.
• Provides telephone and field support to users on hardware, software, and network problems, contacting vendors as necessary.
• Works with user departments to develop software applications, including programming, macros, interfaces and scripts.
• Orders, receives, inventories and performs initial configuration and installation of hardware and operating software, contacting vendors to resolve problems.
• Keeps abreast of microcomputer system products, tests new software and equipment, and makes recommendations for future development.

Skills

LAN hardware

LAN software

Troubleshooting

Programming tasks

User training

Networking systems

Education

Bachelor's degree in data processing

Associate's degree in data processing

Sixty credit hours

Equivalent combination

Tools

Mainstream LAN hardware

Mainstream software programs

Virus detection

Software upgrades

Job description

The Town of Poughkeepsie seeks a highly technical IT professional responsible for planning, developing, installing and providing full support for computer and network systems. You will collaborate with user departments to assess needs, implement solutions, and train staff to operate and troubleshoot systems.

You will work on standalone and networked systems, interface with LAN hardware/software, perform programming tasks, and assist with mainframe interfaces as needed.