Hybrid IT Systems Administrator — SaaS & Endpoint Expert

Ibotta, Inc.; Denver (CO); Hybrid; USD 77,000 - 88,000; Full time

Benefits offered by this job

Relocation bonus

Paid parking

Snacks

Occasional meals

Employee Stock Purchase Program

401k match

Healthcare benefits

Job summary

Ibotta, Inc. in Denver, CO is seeking an IT Systems Administrator to own frontline employee tech support across Mac and Windows, manage the enterprise SaaS stack, and maintain the ticket queue.

This hybrid role requires three in-office days (Tue–Thu) and relocation assistance for moves to Denver. You will handle Jira Service Management escalation, MDM tasks with Jamf Pro/Intune, and Okta/Workspace administration while documenting workflows and runningbooks for self-service support.

Qualifications

• 3–5 years of IT support, systems administration, or IT operations.
• Bachelor's degree in CS/IT or Information Systems preferred; equivalent experience accepted.
• Hands-on experience with an MDM platform; Jamf Pro or Microsoft Intune strongly preferred.
• Experience with Jira Service Management or ServiceNow; solid SLA and documentation discipline.
• Comfort administering enterprise SaaS apps such as Okta, Google Workspace, Slack, Atlassian Cloud, or O365.

Responsibilities

• Own the Jira Service Management queue as the primary escalation, resolving incidents and requests against SLA with clear ticket documentation.
• Perform delegated MDM tasks in Jamf Pro and Microsoft Intune, including enrollment, device hygiene, policy scope, app installs, and remediation.
• Administer day-to-day access in Okta, Google Workspace, Slack, Atlassian, and O365: user lifecycle, group membership, licenses, access requests.
• Write and maintain knowledge base articles, runbooks, and self-service guides for issue resolution without escalation.
• Manage endpoint-adjacent services such as conference room tech, PaperCut print/badging, and office network hardware.
• Uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency, and inclusivity.

Skills

IT support experience

Documentation

SLA adherence

Strong communication

Education

Bachelor's degree in CS/IT/IS

Tools

Jira Service Management

ServiceNow

Okta

Google Workspace

Slack

Atlassian Cloud

O365

Jamf Pro

Microsoft Intune

Bash

Python

PowerShell

Job description

Ibotta, Inc. in Denver, CO is seeking an IT Systems Administrator to own frontline employee tech support across Mac and Windows, manage the enterprise SaaS stack, and maintain the ticket queue.

This hybrid role requires three in-office days (Tue–Thu) and relocation assistance for moves to Denver. You will handle Jira Service Management escalation, MDM tasks with Jamf Pro/Intune, and Okta/Workspace administration while documenting workflows and runningbooks for self-service support.