IT Systems Administrator

Ibotta, Inc.; Denver (CO); Hybrid; USD 77,000 - 88,000; Full time

Benefits offered by this job

Relocation bonus

Paid parking

Snacks

Occasional meals

Employee Stock Purchase Program

401k match

Healthcare benefits

Job summary

Ibotta, Inc. in Denver, CO is seeking an IT Systems Administrator to own frontline employee tech support across Mac and Windows, manage the enterprise SaaS stack, and maintain the ticket queue.

This hybrid role requires three in-office days (Tue–Thu) and relocation assistance for moves to Denver. You will handle Jira Service Management escalation, MDM tasks with Jamf Pro/Intune, and Okta/Workspace administration while documenting workflows and runningbooks for self-service support.

Qualifications

• 3–5 years of IT support, systems administration, or IT operations.
• Bachelor's degree in CS/IT or Information Systems preferred; equivalent experience accepted.
• Hands-on experience with an MDM platform; Jamf Pro or Microsoft Intune strongly preferred.
• Experience with Jira Service Management or ServiceNow; solid SLA and documentation discipline.
• Comfort administering enterprise SaaS apps such as Okta, Google Workspace, Slack, Atlassian Cloud, or O365.

Responsibilities

• Own the Jira Service Management queue as the primary escalation, resolving incidents and requests against SLA with clear ticket documentation.
• Perform delegated MDM tasks in Jamf Pro and Microsoft Intune, including enrollment, device hygiene, policy scope, app installs, and remediation.
• Administer day-to-day access in Okta, Google Workspace, Slack, Atlassian, and O365: user lifecycle, group membership, licenses, access requests.
• Write and maintain knowledge base articles, runbooks, and self-service guides for issue resolution without escalation.
• Manage endpoint-adjacent services such as conference room tech, PaperCut print/badging, and office network hardware.
• Uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency, and inclusivity.

Skills

IT support experience

Documentation

SLA adherence

Strong communication

Education

Bachelor's degree in CS/IT/IS

Tools

Jira Service Management

ServiceNow

Okta

Google Workspace

Slack

Atlassian Cloud

O365

Jamf Pro

Microsoft Intune

Bash

Python

PowerShell

Job description

Ibotta is seeking an IT Systems Administrator to join our IT team and contribute to our mission to Make Every Purchase Rewarding. Reporting to the Engineering Manager, IT, this administrator owns the front line of the employee technology experience across our Mac and Windows fleet, our enterprise SaaS stack, and the ticket queue that connects them. You will provision devices, administer applications, support employees from first day to last, and partner with IT Engineering and IT Desktop Support to move repetitive work into documented, repeatable workflows.

This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday). Candidates must live in the United States.

Not based in Denver? We will offer a relocation bonus to help make your move to the Mile High City a smooth one.

What You Will Be Doing

• Own the Jira Service Management queue as the primary escalation, resolving incidents and requests against SLA with clear documentation on every ticket

• Perform delegated MDM tasks in Jamf Pro and Microsoft Intune, including enrollment, device record hygiene, policy scoping, application installs, and remote remediation

• Administer day to day access in Okta, Google Workspace, Slack, Atlassian, and O365: user lifecycle, group membership, license assignment, and application access requests

• Write and maintain knowledge base articles, runbooks, and self-service guides that let employees and Desktop Support resolve common issues without escalation

• Manage endpoint-adjacent services such as conference room technology, PaperCut print and badging, and office network hardware

• Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency, & A good idea can come from anywhere

What We Are Looking For

• 3-5 years of industry experience in IT support, systems administration, or IT operations

• Bachelor's degree in Computer Science, Information Technology, or Information Systems preferred; equivalent experience accepted

• Hands-on experience with an MDM platform. Exposure to Jamf Pro or Microsoft Intune is strongly preferred. Interest in scripting and automation, with some exposure to Bash, Python, or PowerShell

• Working knowledge of an IT ticketing system such as Jira Service Management, or ServiceNow, with a track record of SLA and documentation discipline

• Comfort administering enterprise SaaS applications such as Okta, Google Workspace, Slack, Atlassian Cloud, or O365

• Great communication skills, both written and verbal, with the ability to explain technical concepts to non-technical employees & Ability to devise non-traditional solutions to meet business needs

About Ibotta ("I bought a...")

Ibotta (NYSE: IBTA) is a leading performance marketing platform allowing brands to deliver digital promotions to over 200 million consumers through a network of publishers called the Ibotta Performance Network (IPN). The IPN allows marketers to influence what people buy, and where and how often they shop – all while paying only when their campaigns directly result in a sale. American shoppers have earned over $2.6 billion through the IPN since 2012. The largest tech IPO in history to come out of Colorado, Ibotta is headquartered in Denver, and is continually listed as a top place to work by The Denver Post and Inc. Magazine.

To learn more about what our Tech teams are doing day to day, visit Building Ibotta on Medium.com

Additional Details:

• This position is located in Denver, CO and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Employee Stock Purchase Program, and 401k match. Denver office perks include paid parking, snacks, and occasional meals.

• Base compensation range: $77,000 - $88,000. Equity is included in overall compensation package. This compensation range is specific to the United States labor market and may be adjusted based on actual experience.

• Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.

• Applicants must be currently authorized to work in the United States on a full-time basis.

• Applicants are accepted until the position is filled.

• For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels.

Recruiting Agency Notice
Ibotta does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to any Ibotta employees.