IT Systems Administrator — Remote-Friendly, Jira/Okta Expert

Panorama Education; United States; Remote; USD 72,000 - 106,000; Full time

Benefits offered by this job

401K with employer match

Health, dental, vision insurance

Work from Home Reimbursement

Flexible vacation policy

Parental leave program

Company Issued Laptop

Job summary

Panorama Education is seeking an IT Systems Administrator I with at least 4 years of hands‑on experience to manage and support our IT infrastructure. The role focuses on SaaS administration, identity management, endpoint support, and automation‑driven workflows.

You will configure and maintain Jira, Google Workspace, Okta, and Jamf Pro across macOS and other environments while ensuring security, scalability, and employee experience.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field (or equivalent practical experience).
• Minimum 4 years of experience in IT systems administration or a related role.

Responsibilities

• System Administration: Maintain, monitor, and troubleshoot IT systems including endpoints, identity platforms, and SaaS applications to ensure reliability and employee productivity.
• VPN Management: Configure, manage, and troubleshoot VPN solutions to provide secure remote access for employees and partners.
• Jira Administration: Administer and customize Jira, including workflows, automations, user permissions, SSO, MFA, group-based access controls, provisioning/deprovisioning, and integrations with other business systems.
• Google Workspace Management: Own day-to-day administration of Google Workspace, including user lifecycle management, security settings, and collaboration tools.
• Okta Administration: Support identity and access management through Okta, and provisioning/deprovisioning, Okta Flow.
• Security & Compliance: Assist with implementation and monitoring of security controls, contributing to compliance efforts and internal IT policies.
• Technical Support: Provide Tier 2 support, resolving hardware, software, and access-related issues efficiently and professionally.
• Documentation: Create and maintain clear documentation for systems, processes, workflows, and troubleshooting procedures.
• Collaboration: Partner with Security, People Ops, Engineering, and other teams to support IT initiatives and continuous improvement.

Skills

Problem-solving

Communication

Security awareness

Automation mindset

Proactive

Education

Bachelor’s degree in Computer Science or related field

Tools

Jira

Google Workspace

Okta

Jamf Pro

macOS

Windows

Linux

PowerShell/Bash

Job description

Panorama Education is seeking an IT Systems Administrator I with at least 4 years of hands‑on experience to manage and support our IT infrastructure. The role focuses on SaaS administration, identity management, endpoint support, and automation‑driven workflows.

You will configure and maintain Jira, Google Workspace, Okta, and Jamf Pro across macOS and other environments while ensuring security, scalability, and employee experience.