Hybrid IT Systems Administrator II: Client-Focused Support

Ntiva Branding; Town of Texas (WI); Hybrid; USD 54,000 - 60,000; Full time

Benefits offered by this job

Health/Dental/Vision

401k matching

Life Insurance

Disability insurance

HSA Options

Employee Assistance Program

PTO & Holidays

Education Reimbursement

Employee Referral

Recognition & Promotions

Industry Talent

Job summary

Ntiva seeks a Systems Administrator II to provide on-site technical support for clients, implementing and maintaining infrastructure. Hybrid role with ~30% on-site at client locations in the DFW/Houston area, CST hours, and rotating on-call schedule.

Responsibilities include client service, IT support functions, documentation, and compliance with SLAs. Requires MSP experience, Windows/Office 365 proficiency, and AD/Exchange expertise. Base pay ranges 54k–60k annually.

Qualifications

• College or Technical degree OR 3 years of IT support experience related to Microsoft, HP, Dell and/or Cisco.
• Experience working for a Managed Services Provider.
• Windows workstation repair, maintenance, malware removal, and deployment.
• Configuring network settings on workstations.
• RDP client support.
• Office 365 account and client support.
• Server backup monitoring and maintenance.
• Wireless connectivity for mobile devices and workstations.
• Mobile devices - smartphones, tablets, and laptops.
• Exchange mailbox administration.
• Active Directory account creation and management.
• Network drive and printer mappings.
• Diagnosing network connectivity issues for workstations.

Responsibilities

• Client Service: provide responsive client service, answer calls quickly and pleasantly, maintain long-term client/vendor relationships.
• IT Service and Support Functions: network and infrastructure support for clients' core applications and knowledge of client business needs.
• Documentation, Reporting and SLA's: update configurations, communicate progress, and document changes.
• Professional Development: pursue self-paced training and obtain certifications.
• Administrative: enter time, schedule service deliveries, and submit receipts daily.

Skills

IT support experience

MSP experience

Windows maintenance

Malware removal

Network configuration

RDP support

Office 365

Backup monitoring

Wireless networking

Mobile devices

Exchange administration

Active Directory

Drive & printer mappings

Network troubleshooting

Education

College or Technical degree

Tools

Windows OS

Office 365 admin

Job description

Ntiva seeks a Systems Administrator II to provide on-site technical support for clients, implementing and maintaining infrastructure. Hybrid role with ~30% on-site at client locations in the DFW/Houston area, CST hours, and rotating on-call schedule.

Responsibilities include client service, IT support functions, documentation, and compliance with SLAs. Requires MSP experience, Windows/Office 365 proficiency, and AD/Exchange expertise. Base pay ranges 54k–60k annually.