Hybrid IT Support Technician – Tech Help Desk

NCCU Public Administration; Durham (NC); Hybrid; USD 36,000 - 50,000; Full time

Benefits offered by this job

Vacation & Sick Leave

Health Benefits

11-12 Paid Holidays

Retirement TSERS

EAP

Job summary

North Carolina Central University (NCCU) seeks a Technology Support Technician to provide basic to intermediate IT support, focusing on Office apps, Banner, and Windows/macOS systems. You will handle remote and walk-in inquiries, assisting with passwords, network access, and device configurations.

The role requires strong customer service, organizational skills, and the ability to work in a hybrid environment at NCCU in Durham, NC. Requires a high school diploma and 1+ year in technology support.

Qualifications

• Knowledge of a multi-technical level Help Desk or Support Center.
• Experience with a ticketing system and LMS software.
• Familiarity with Active Directory and remote desktop tools.
• Strong communication, time management and customer service skills.

Responsibilities

• Provide basic to intermediate telephone and remote IT support.
• Assist students, faculty and staff with technical issues and documentation.
• Explain technical solutions in clear, user-friendly terms.
• Support access to wireless, network, email and password issues.

Skills

Help desk experience

Customer service

Organization

Communication

Team leadership

Education

High school diploma or GED

Tools

Ticketing system

LMS software

Remote desktop

Active Directory

Microsoft Entra

Job description

North Carolina Central University (NCCU) seeks a Technology Support Technician to provide basic to intermediate IT support, focusing on Office apps, Banner, and Windows/macOS systems. You will handle remote and walk-in inquiries, assisting with passwords, network access, and device configurations.

The role requires strong customer service, organizational skills, and the ability to work in a hybrid environment at NCCU in Durham, NC. Requires a high school diploma and 1+ year in technology support.