Hybrid IT Support Technician – Healthcare IT

Callen--lorde; New York (NY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Low-cost medical plan

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible Spending Account

Tuition Assistance

Commuter benefits

Generous paid time off

403B retirement savings plan

Job summary

Callen-Lorde, a leading LGBTQ+ health center in New York, seeks an IT Support Technician to join our hybrid team. You will provide hands-on end-user support for desktops, printers, and mobile devices, manage device deployment, and assist with network and cybersecurity tasks to ensure a stable clinical and administrative IT environment.

You’ll work closely with staff, maintain documentation, and support EHR-related tools while promoting security best practices in a compassionate, patient-centered

Qualifications

• Associate or bachelor’s degree in information technology, Computer Science, or related field preferred but not required.
• 2–4 years of IT support or help desk experience preferred but not required.
• Experience supporting Windows workstations, Microsoft 365, printers, and endpoint devices.
• Basic understanding of networking, cybersecurity, and troubleshooting methodologies.
• Prior experience in a healthcare or social services setting and/or a non-profit organization highly desirable.
• Effective communication skills with patients, colleagues, and other healthcare professionals.
• Ability to handle multiple tasks and work under stress in a dynamic environment, managing patient care needs effectively.

Responsibilities

• End User Support & Troubleshooting: Provide technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Device Deployment & Asset Management: Configure, image, and deploy workstations and mobile devices; maintain inventory.
• Operations & Infrastructure Support: Assist with networking, printing, connectivity, and onsite vendor support as needed.
• Documentation & Process Improvement: Document issues and solutions in the ticketing system; maintain knowledge base.
• Cybersecurity & Compliance: Support endpoint protection, patching, MFA, and HIPAA/compliance efforts.
• Collaboration & Service Excellence: Partner with internal teams and vendors to improve service quality.

Skills

Customer-focused service

End user support

Troubleshooting

Microsoft 365

Networking basics

Cybersecurity fundamentals

Communication skills

Education

Associate or Bachelor’s degree in IT or related field

Tools

Windows OS

Printers

Endpoint devices management

Microsoft 365 admin

Job description

Callen-Lorde, a leading LGBTQ+ health center in New York, seeks an IT Support Technician to join our hybrid team. You will provide hands-on end-user support for desktops, printers, and mobile devices, manage device deployment, and assist with network and cybersecurity tasks to ensure a stable clinical and administrative IT environment.

You’ll work closely with staff, maintain documentation, and support EHR-related tools while promoting security best practices in a compassionate, patient-centered