Hybrid IT Support Technician for Dental Practices

SGA Dental Partners; Clinton (UT); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Holidays and Paid Time Off

401(k) Retirement Plan

Health and Vision Insurance

Employer Paid Dental Insurance

Job summary

SGA Dental Partners in Clinton, Utah is seeking an IT Support Technician to assist team members with IT-related issues. This hybrid role focuses on resolving issues remotely while being available for on-site support when necessary. Candidates should have a minimum of 1 year experience in IT support, strong troubleshooting skills, and the ability to communicate effectively.

The ideal candidate will work closely with the IT team to analyze helpdesk tickets and propose solutions to improve operations. Benefits include health insurance, paid time off, and a 401(k) retirement plan.

Qualifications

• Minimum of 1 year experience in IT support.
• Ability to handle user interactions diplomatically.
• Experience with hardware, software, and network troubleshooting.

Responsibilities

• Provide remote support for SGA dental offices.
• Track and resolve issues through a ticketing system.
• Maintain an inventory of technology assets.
• Perform preventative maintenance on computing infrastructure.

Skills

Self-motivated learning

Strong verbal communication

Written communication skills

Interpersonal skills

Troubleshooting skills

Education

Experience in IT support

Customer service training

Diplomacy and tact in communication

Tools

Windows

Microsoft Office

Active Directory

Dental practice software

Job description

SGA Dental Partners in Clinton, Utah is seeking an IT Support Technician to assist team members with IT-related issues. This hybrid role focuses on resolving issues remotely while being available for on-site support when necessary. Candidates should have a minimum of 1 year experience in IT support, strong troubleshooting skills, and the ability to communicate effectively.

The ideal candidate will work closely with the IT team to analyze helpdesk tickets and propose solutions to improve operations. Benefits include health insurance, paid time off, and a 401(k) retirement plan.