Hybrid IT Support Technician – Firewall & ServiceNow

Apple; Asheville (NC); Hybrid; USD 54,000 - 84,000; Full time

Benefits offered by this job

Mentorship

Generous benefits

Hybrid flexibility

Job summary

Apple, Asheville, NC seeks a junior Help Desk Technician to join a hybrid team delivering critical IT support. You will work across ServiceNow, Firewall Management, and CompTIA tools to resolve incidents, automate workflows, and scale services from Asheville to the broader NC region.

The role emphasizes learning, collaboration, and clear communication with cross-functional partners. You will interpret data to provide actionable recommendations, handle a steady stream of tickets, and grow with a

Qualifications

• Comfort interpreting data and translating findings into clear recommendations.
• Comfort being measured against a clear junior bar.
• Hands-on technology experience that holds up to follow-up questions.
• Strong multitasking ability without sacrificing quality.
• Hands-on proficiency with LDAP, ideally paired with RAID Configuration.
• A communication style that translates jargon back into plain English.
• Resilience measured across 1 years of technology cycles.

Responsibilities

• Pull Apple's ServiceNow stack out of the NC region before the migration deadline.
• Pair with cross-functional partners to scope and deliver hybrid projects.
• Trace a technology number back through Firewall Management services until it finally adds up.
• Build Firewall Management self-service tools so Asheville teams stop filing tickets for everything.
• Troubleshoot and resolve production incidents across Firewall Management-based applications.
• Scale Apple's CompTIA A+ services from Asheville pilot to NC-wide rollout.
• Build the CompTIA A+ tooling that makes every other Asheville engineer faster.

Skills

Data interpretation

Cross-functional collaboration

Adaptability

Communication

Tools

LDAP

Firewall Management

ServiceNow

Job description

Apple, Asheville, NC seeks a junior Help Desk Technician to join a hybrid team delivering critical IT support. You will work across ServiceNow, Firewall Management, and CompTIA tools to resolve incidents, automate workflows, and scale services from Asheville to the broader NC region.

The role emphasizes learning, collaboration, and clear communication with cross-functional partners. You will interpret data to provide actionable recommendations, handle a steady stream of tickets, and grow with a