Hybrid Level 1 Help Desk Tech — ServiceNow

Apex Systems; Salt Lake City (UT); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

401K with match

ESPP

HSA

Training & certifications

Job summary

Everforth Apex Systems is seeking a Level 1 Help Desk Technician to provide internal technical support for a retail network in Salt Lake City. The role emphasizes efficient ticket handling, password resets, MFA/SSO, and email configurations within a hybrid work setup.

The position requires a high school diploma and prior help desk experience, with ServiceNow familiarity preferred. Strong communication and teamwork will help you thrive in a fast-paced, collaborative environment.

Qualifications

• High school diploma required.
• Prior help desk or technical support experience required.
• Experience with ServiceNow ticketing system preferred.
• Strong analytical and troubleshooting abilities.
• Exceptional communication and customer-centric approach required.

Responsibilities

• Use ServiceNow to document, track, and resolve support requests.
• Handle a high volume of incoming technical tickets efficiently.
• Troubleshoot access issues including password resets, MFA, SSO, and email configurations.
• Onboard external vendors and assist with platform permissions.
• Deliver exceptional support to minimize disruption for internal personnel.
• Provide prompt assistance to ensure high user satisfaction.

Skills

ServiceNow

Ticketing system

Communication skills

Customer-centric

Analytical thinking

Troubleshooting

Education

High School Diploma

Job description

Everforth Apex Systems is seeking a Level 1 Help Desk Technician to provide internal technical support for a retail network in Salt Lake City. The role emphasizes efficient ticket handling, password resets, MFA/SSO, and email configurations within a hybrid work setup.

The position requires a high school diploma and prior help desk experience, with ServiceNow familiarity preferred. Strong communication and teamwork will help you thrive in a fast-paced, collaborative environment.