Hybrid IT Support Technician – Customer Service Focus

California Department of Public Health; Sacramento (CA); Hybrid; USD 59,000 - 80,000; Full time

Benefits offered by this job

Hybrid telework

Job summary

The California Department of Public Health (CDPH) seeks a Customer Service Technician to provide first-level IT support, install and maintain IT resources, and resolve hardware/software issues. The role emphasizes GenAI productivity tool support, adherence to state IT standards, and occasional travel up to 5% for site visits.

Hybrid telework is available, with a permanent full-time appointment. Salary ranges reflect different pay steps and PLP adjustments; new state hires start at the minimum of

Qualifications

• Provides first-level IT support for all CDPH employees.

Responsibilities

• This ITA role installs, maintains, and administers IT resources in a centralized environment.
• It diagnoses and resolves hardware, software, connectivity issues, and supports GenAI productivity tools.
• It adheres to state IT standards and travels up to 5% for site visits or meetings.

Skills

IT support

Hardware issues

Software troubleshooting

GenAI tools

Job description

The California Department of Public Health (CDPH) seeks a Customer Service Technician to provide first-level IT support, install and maintain IT resources, and resolve hardware/software issues. The role emphasizes GenAI productivity tool support, adherence to state IT standards, and occasional travel up to 5% for site visits.

Hybrid telework is available, with a permanent full-time appointment. Salary ranges reflect different pay steps and PLP adjustments; new state hires start at the minimum of