Hybrid IT Support Analyst

California Governor's Office of Business and Economic Development (GO-Biz); Sacramento (CA); Hybrid; USD 59,000 - 105,000; Full time

Job summary

California Governor's Office of Business and Economic Development (GO-Biz) in Sacramento seeks an Information Technology Associate to provide comprehensive technical support and IT services to staff. You will help ensure systems run securely, efficiently, and aligned with GO-Biz goals, handling desktop, server, network, and cloud environments.

The role covers Tier I/II support, ticket management, collaboration with vendors, and occasional travel up to 5%.

Qualifications

• Provide comprehensive technical support and IT services.
• Diagnose and resolve hardware, software, and network issues.
• Collaborate with vendors and cross-functional teams.

Responsibilities

• Install, configure, and maintain IT systems and devices.
• Manage service tickets and Tier I/II support requests.
• Assist in design, testing, and deployment of IT solutions.
• Deliver end-user training and onboarding support.

Skills

IT support

Tier I/II support

Troubleshooting

Network issues

Job description

California Governor's Office of Business and Economic Development (GO-Biz) in Sacramento seeks an Information Technology Associate to provide comprehensive technical support and IT services to staff. You will help ensure systems run securely, efficiently, and aligned with GO-Biz goals, handling desktop, server, network, and cloud environments.

The role covers Tier I/II support, ticket management, collaboration with vendors, and occasional travel up to 5%.