INFORMATION TECHNOLOGY ASSOCIATE JC-530524

California Department of Public Health; Sacramento (CA); Hybrid; USD 59,000 - 80,000; Full time

Benefits offered by this job

Hybrid telework

Job summary

The California Department of Public Health (CDPH) seeks a Customer Service Technician to provide first-level IT support, install and maintain IT resources, and resolve hardware/software issues. The role emphasizes GenAI productivity tool support, adherence to state IT standards, and occasional travel up to 5% for site visits.

Hybrid telework is available, with a permanent full-time appointment. Salary ranges reflect different pay steps and PLP adjustments; new state hires start at the minimum of

Qualifications

• Provides first-level IT support for all CDPH employees.

Responsibilities

• This ITA role installs, maintains, and administers IT resources in a centralized environment.
• It diagnoses and resolves hardware, software, connectivity issues, and supports GenAI productivity tools.
• It adheres to state IT standards and travels up to 5% for site visits or meetings.

Skills

IT support

Hardware issues

Software troubleshooting

GenAI tools

Job description

Department Information

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

Department Information

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do. The California Department of Public Health (CDPH) is dedicated to optimizing the health and well-being of the people of California. The Information Technology Services Division (ITSD) within CDPH advances its vision of "Healthy Individuals and Families in Healthful Communities" through the provision of high quality information, resource, and technology. The Customer Service Section is the single point of contact for information technology (IT) support services; provides an interface for services bridging program and IT needs, manages enterprise workstations, Virtual Desktop Infrastructure (VDI), and supports asset management functions. The salary information listed on this advertisement may not reflect recent salary increases from salary adjustments or changes in the fiscal year. The CDPH is currently an E-Verify employer. Department Website: https://www.cdph.ca.gov

Job Description And Duties

This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by creating customer focused solutions that are responsive and agile; supporting a modern infrastructure, tools, architecture, and standards; to effectively provide efficient services following service level agreements. The Information Technology Services Division (ITSD) leverages data and technology to create sustainability across CDPH by creating efficient solutions that meet customer expectations and reduce waste. As well as, creating innovative solutions, strengthening partnerships and collaborations, and embracing technology. The incumbent works under the general supervision of the Information Technology Supervisor II, Unit Chief in the Customer Service Section (CSS). The Information Technology Associate (ITA) is responsible for providing first-level Information Technology (IT) support for all CDPH employees, who may include, both state and contract staff. The ITA provides the overall installation, maintenance, and administration of IT resources in support of a centralized IT environment, working for the CSS, within the Data Center Operations Services Branch. The ITA diagnoses and resolves hardware, software, connectivity issues, and provides support for GenAI productivity tools. The ITA prioritizes their work, resolves hardware/software and connectivity issues, and elevates issues to higher level support staff. The ITA assists in the support of the day-to-day operations and maintenance of all IT hardware, software, and peripherals. The ITA must adhere to state IT standards and policies at both the Department and state level. This position involves occasional travel, up to 5%, for site visit or meeting. The ITA performs duties in the Client Services and Software Engineering domains. In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

You will find additional information about the job in the Duty Statement.

Final Filing Date: 9/16/2026

Position Details

Job Code #: JC-530524

Position #(s): 580-152-1401-001

Working Title: Customer Service Technician

Classification: INFORMATION TECHNOLOGY ASSOCIATE

$4,935.00 - $6,614.00 A

$5,424.00 - $7,270.00 B

$5,930.00 - $7,947.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time