Hybrid IT Support & Customer Care Specialist

Agency Cyber Inc; Richmond (VA); Hybrid; USD 18,000 - 23,000; Full time

Benefits offered by this job

10 days PTO

11 federal holidays

401(k) with company match

Monthly healthcare stipend

Team lunches

Job summary

Agency Cybersecurity is seeking an entry-level IT Customer Service Representative for a hybrid, full-time position in the United States. The role combines help desk duties with customer service, providing technical support to clients.

The position offers an hourly compensation of $15 and requires strong communication skills, problem-solving abilities, and familiarity with Mac and Windows environments. Certifications are a plus.

Qualifications

• Experience in IT support or help desk roles.
• Strong problem-solving skills and technical aptitude.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide technical support via phone, email, or chat.
• Guide customers with step-by-step solutions and document it.
• Record and update logs in the ticketing system.
• Collaborate with internal teams to resolve issues.
• Educate users on IT tools and best practices.

Skills

IT support

Troubleshooting

Customer service

Communication

Mac and Windows familiarity

Calm under pressure

Education

Bachelor's degree preferred

4+ years experience acceptable

Tools

CRM systems

Job description

Agency Cybersecurity is seeking an entry-level IT Customer Service Representative for a hybrid, full-time position in the United States. The role combines help desk duties with customer service, providing technical support to clients.

The position offers an hourly compensation of $15 and requires strong communication skills, problem-solving abilities, and familiarity with Mac and Windows environments. Certifications are a plus.