Hybrid IT Support Technician — 365 & Azure Pro

Sinch; Atlanta (GA); Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Parental leave

Flexible remote work

Volunteer time off

Job summary

Sinch in Atlanta is seeking an IT Support Technician to deliver first-line, on-site user support as part of our Global IT team. You will install, configure, and maintain hardware and software, and take ownership of your work while collaborating with colleagues.

The role requires 2–3 years in IT support, strong Windows/macOS skills, and experience with Microsoft 365, Azure, and Active Directory. Fluency in English and an IT degree are essential.

Qualifications

• 2–3 years of IT support experience.
• Strong Windows and macOS knowledge.
• Experience with Microsoft 365 administration.
• Experience with Azure and Active Directory.
• Experience with Android and iOS devices.
• Fluent written and spoken English.
• IT degree.
• Experience in Microsoft environment.

Responsibilities

• First line IT support for all issues.
• Office IT equipment.
• Device management and troubleshooting.
• Administration of Microsoft 365 and related systems.
• Documenting solutions.

Skills

IT support

Windows

macOS

Microsoft 365

Azure

Active Directory

Android/iOS

Education

IT degree

Job description

Sinch in Atlanta is seeking an IT Support Technician to deliver first-line, on-site user support as part of our Global IT team. You will install, configure, and maintain hardware and software, and take ownership of your work while collaborating with colleagues.

The role requires 2–3 years in IT support, strong Windows/macOS skills, and experience with Microsoft 365, Azure, and Active Directory. Fluency in English and an IT degree are essential.