Hybrid IT Support Specialist: Windows & AD

Michael Baker Intl.; Chicago (IL); Hybrid; USD 58,000 - 71,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Life and disability insurance

Professional development

Job summary

Michael Baker International is seeking an IT Support Specialist I to join our Corporate IT team in Chicago, IL. The role provides front-line technical support for hardware, software, and system issues within a structured ticketing environment, with a hybrid schedule requiring three days in-office.

Responsibilities include SCCM-based imaging, Microsoft 365 troubleshooting, AD user management, and collaboration with cross-functional teams to resolve Tier 1/2 incidents while maintaining user

Qualifications

• Two-year degree in Computer Science, Information Systems, or related field; applicable experience accepted in lieu of degree
• 0–3 years of IT help desk, desktop support, or related technical support experience
• Demonstrated experience troubleshooting Microsoft applications including Windows OS and Microsoft 365/Office Suite
• Hands-on Active Directory experience including user account management, password resets, and basic directory administration
• Experience using a ticketing system to log, prioritize, and resolve end-user support requests
• Ability to build, configure, and troubleshoot end-user hardware including laptops and desktop computers
• Strong written and verbal communication skills with the ability to translate technical issues into clear, user-friendly explanations
• Experience with SCCM or Intune for imaging and deployment is preferred

Responsibilities

• Provide on-site and remote technical support to employees and clients
• Manage the complete lifecycle of support tickets from intake to resolution
• Execute computer builds and imaging using SCCM for standardized deployments
• Troubleshoot Microsoft applications including Windows OS and Microsoft 365/Office Suite
• Administer Active Directory user accounts and access management
• Coordinate with Infrastructure, Server, VoIP, and Network teams for complex incidents
• Partner with hardware vendors for equipment replacement and repair
• Contribute to knowledge base documentation and process improvements

Skills

IT support

Active Directory

Ticketing system

Windows OS

Microsoft 365

SCCM

Intune

Communication

Education

Two-year degree in Computer Science / Information Systems

Tools

SCCM

Intune

ServiceNow

Jira

Job description

Michael Baker International is seeking an IT Support Specialist I to join our Corporate IT team in Chicago, IL. The role provides front-line technical support for hardware, software, and system issues within a structured ticketing environment, with a hybrid schedule requiring three days in-office.

Responsibilities include SCCM-based imaging, Microsoft 365 troubleshooting, AD user management, and collaboration with cross-functional teams to resolve Tier 1/2 incidents while maintaining user