Hybrid IT Support Specialist | Remote Tools & Growth Perks

Chevron Federal Credit Union; Concord (CA); Hybrid; USD 38,200 - 52,527; Full time

Benefits offered by this job

401(k) with 8% company contribution

Medical, dental, and vision insurance

PTO and paid sabbaticals

Tuition reimbursement

Incentives for regular employees

Job summary

Chevron Federal Credit Union seeks a Technical Support Specialist to provide Level 2 end user support for a hybrid workforce. Duties include troubleshooting hardware and software issues, managing IT assets, and assisting in deployments remotely or onsite.

The ideal candidate will have 2+ years of experience in technical support, strong customer service skills, and proficiency in Windows and Office 365 applications. A commitment to a collaborative and inclusive corporate culture is essential.

Qualifications

• 2+ years of technical or desktop support experience in a Windows enterprise environment required.
• Experience supporting remote and hybrid users using enterprise remote management tools.
• Basic understanding of TCP/IP networking fundamentals.

Responsibilities

• Provide Level 2 desktop support in troubleshooting hardware and software issues.
• Log and prioritize tickets for timely resolution.
• Participate in installation and deployment of end user hardware and software.

Skills

Strong troubleshooting

Customer service

Written communication

Problem-solving skills

Proficient in Windows environments

Proficient in Zoom

Proficient in Office 365 applications

Education

High school diploma, GED, or equivalent

Tools

Ivanti Neurons

Intune

ServiceNow

Job description

Chevron Federal Credit Union seeks a Technical Support Specialist to provide Level 2 end user support for a hybrid workforce. Duties include troubleshooting hardware and software issues, managing IT assets, and assisting in deployments remotely or onsite.

The ideal candidate will have 2+ years of experience in technical support, strong customer service skills, and proficiency in Windows and Office 365 applications. A commitment to a collaborative and inclusive corporate culture is essential.